Manager, Customer Management Transformation - Hang Seng Bank (HK)

Manager, Customer Management Transformation - Hang Seng Bank (HK)

Hong Kong
5-8 years
Not Specified

Job Description

Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Manager, Customer Management Transformation
Customer Propositions and Management
We are currently seeking a high caliber professional to join our department as Manager, Customer Management Transformation.
Principal responsibilities
  • Manage the development and execution of customer management transformation and/or GBA projects
  • Coordinate with both internal stakeholders and external vendors to ensure an effective project implementation and post-launch management and oversight
  • Monitor the project scope and resources to meet the schedule and budget
  • Support the project governance in line with Group policies
  • Support with the team on external vendor management and system testing

  • University degree in Business Administration, Marketing or related qualifications

  • Minimum of 5 years working experience, preferably in the financial or banking industry with a focus on GBA, marketing or customer experience

  • Project management experience to lead strategic projects

  • Customer-oriented with strong business acumen and analytical skills

  • Strong self-motivation with good interpersonal skills

  • Proficiency in both English and Chinese; Mandarin has an advantage

  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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