Lead Practitioner (Innovation and Insights), PC

Lead Practitioner (Innovation and Insights), PC

Standard Chartered
Not Specified
Not Specified

Job Description



The Role Responsibilities

Organisational Context
Standard Chartered Bank (SCB) has a bold ambition to be the number one Learning function in financial services: &ldquohaving world-class learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future&rdquo.
To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around Tribes, Disciplines and squads. In this model:

  • Multi-disciplinary &ldquoSquads&rsquo&rsquo deliver work to achieve the function&rsquos priorities.

  • &ldquoPriorities&rdquo are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called &ldquoTribes&rsquo&rsquo.

  • All squad members are &ldquoDiscipline&rsquo&rsquo practitioners and are dynamically allocated to Squads through Disciplines:

    • Disciplines are the &lsquohomes&rsquo for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks

    • They provide a stable community for practitioners to belong to (as people move across Squads)

    • They enable multi-skilling and development of depth and breadth or &ldquoT-shaped&rdquo capabilities




Currently, there are three Disciplines within PC:

  • Innovation and Insights: Applying a research based and future focused approach to identify learning trends and insights which aim to enrich and challenge all strategic discussions on our vision, priorities and practices.

  • Learning Technology: Bringing digital learning technology platforms, tools and experiential practices to enable the design of challenging, creative and impactful learning experiences.

  • Creative and Delivery: Designing and delivering human centred, business relevant and commercially viable learning experiences that make real-world impact and behavioural/ skill changes for our workforce.


Strategic Importance of Role
Two capabilities are becoming increasingly critical to organisations in general, and learning functions in particular innovation/insight and creativity. Our Disciplines allow us to ensure the appropriate focus on building and amplifying these capabilities within the PC team as well as across SCB.
The archetypal Innovation and Insights Lead Practitioner would be expected to have deep business consulting experience, coupled to an evidence-based marketplace scanning and research capability, all underpinned by a core domain expertise in behavourial science. Diligence in combining both internal ethnographic research with the latest understanding of cognitive neuroscientific evidence and effective learning practices would be expected. In turn, this research would be translated into executable, pragmatic insights and action plans for the wider People Capability and HR communities.
A level of intellectual flexibility is required, whereby the Lead Practitioner may be asked to influence, or help develop a point of view on the most effective design solution for a new global people initiative within an agile squad environment and also be commissioned to lead a small team of researchers to develop the organization&rsquos point of view on a wider L&D marketplace trend, for example, the application of Virtual Reality for cyber security simulations. In both scenarios, the ability to challenge the system, hold contrarian viewpoints lightly and evaluate complex ambiguous data sets is crucial.
The Lead Practitioner also provides hands-on guidance, coaching and mentoring to a group of skilled practitioners from the agile pool that are homed within the Discipline. The role holder will be responsible for people management and development for the Discipline. They must take on all aspects of people management including supporting career and role development, skills building and the well-being of each practitioner, helping them achieve their potential in the Discipline and contribute to their best capacity as a part of the squads.
The Innovation and Insights Discipline should track the future of work, upcoming business trends and find ways to bring them into learning across SCB. In this capacity, the role holder supports, adapts and enhances new work standards, processes and practices of the Discipline. They must lead by example in sharing expertise and advice on transferring ideas and insights regarding their Discipline into improving the productivity and performance of the squads. The role encourages the Discipline practitioners to focus on using data to come up with insights which aim to enrich and challenge all strategic discussions on our vision, priorities and practices.
Along with these responsibilities, the role holder also spends approximately 60% of their time within a squad contributing as a squad member from the Innovation and Insights Discipline.
What the role requires
The role requires an individual who is able to empower Discipline practitioners, bringing energy and drive to motivate and inspire teams. The role holder should also be willing to bring in external/ new thought leadership, emerging best practices and innovations, future learning design methodologies and approaches to actively upskill the Discipline practitioners on.
The role holder should additionally:

  • Actively coach and mentor a group of Discipline practitioners, providing hands-on guidance encouraging higher performance and driving people engagement.

  • Collaborate with the other Lead Practitioners in Innovation and Insight Discipline to improve ways of working and realise our creative potential.

  • Continually scan the external environment, developing knowledge of innovative business trends, contemporary stories, world-class design techniques to bring in insights regarding new learning approaches.


What the role does
People leadership and talent management

  • Mentors the Innovation and Insights Discipline practitioners, encouraging them to continuously build mastery of craftsmanship by identifying and providing growth and learning opportunities.

  • Collects regular feedback from Squad Leads, Product Owners and other Squad Members to inform their evaluations of the Innovation and Insights Discipline practitioners and tailoring the coaching to be provided.

  • Shapes Discipline related and personal development goals for their group of Innovation and Insights Discipline practitioners, creating and driving action plans forward with them.

  • Represents a group of Innovation and Insights Discipline practitioners in talent management practices for the Discipline, including career planning, performance management, coaching, and development.

  • Encourages Innovation and Insights Discipline practitioners to acquire and grow the skills and capabilities needed for efficient and effective adoption of agile principles and practices.

  • Supports the Head of Discipline (Innovation and Insights) with the allocation of Innovation and Insight Discipline practitioners across the Squads, ensuring that both business needs, and practitioners&rsquo developmental needs are met.


Building and sustaining a community of practitioners

  • Promotes the development and elevation of the Innovation and Insights Discipline by managing risks, meeting governance requirements, and quality assurance for the Disciplines.

  • Drives advocacy in the community for the Innovation and Insights Discipline practitioners, building confidence and instilling a sense of pride and purpose in their job.

  • Leads and facilitates interaction and knowledge sharing processes among Innovation and Insights Discipline practitioners across different Tribes and Squads.


Thought leadership, innovation and Discipline/ Craft leadership

  • Partners with the Head of Discipline (Innovation and Insights) to build thought leadership around the Innovation and Insights Discipline related work standards, processes and practices.

  • Provides active guidance and expertise, supporting the build out of common tools and competencies for the Innovation and Insight Disciplines practitioners.

  • Facilitates knowledge sharing, improving interactions and fostering a positive, inclusive culture where everyone feels a sense of belonging and heard within the Discipline.

  • Participates in solving complex problems that require relatively higher level of expertise within the Innovation and Insights Discipline.


Regulatory & business conduct

  • Displays exemplary conduct and lives by the Group&rsquos Values and Code of Conduct.

  • Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Leads the team to achieve the outcomes set out in the Bank&rsquos Conduct Principles.

  • Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.


Key Stakeholders

  • Global Head of People Capability

  • Head Discipline & Asia (Innovation and Insights), People Capability

  • Head Discipline (Learning Technology), People Capability

  • Head Discipline & Europe / Americas (Creative and Delivery), People Capability

  • Head Tribe Today (Non-Mandatory), People Capability

  • Head Tribe Today (Mandatory), People Capability

  • Head Tribe Tomorrow (Reskilling Strategy), People CapabilityHead Tribe Beyond and Africa and Middle East Region, People Capabilit

  • Head of People Insights Analytics

  • Head of Learning Operations

  • HRBPs and COEs

  • Vendors and strategic partners

  • Industry bodies / Educational agencies

  • Thought leaders and luminaries


Key Performance Indicators

  • Innovation and Insight practitioner group engagement scores e.g. My Voice

  • Innovation and Insight practitioner group career development including Squad project variety and performance

  • Skills improvement including proficiency level and number of skills e.g. certifications



Our Ideal Candidate
Role Specific Technical Competencies

  • Learning design and development fundamentals

  • Agile project management

  • Design prototyping and experimentation

  • Data literacy

  • Horizon scanning

  • Business acumen

  • People Capability expertise, knowledge and experience in one or more of the PC disciplines &ndash e.g. Insight and Opportunities/ Learning Technology/ Creative and Delivery

  • Knowledge and experience in emerging learning solutions incorporating including on-demand platform delivered learning, social, experiential and virtual / interactive learning

  • HR / Talent Data analytics & measurement /business intelligence capability

  • Collaboration

  • People Leadership



About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term


In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.


Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

Job Source : scb.taleo.net

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