Laundry Team Leader

Laundry Team Leader

Hyatt
China
Not Specified
Not Specified

Job Description


Summary :
 行政Administration§当洗衣房在时,负责开日会议告知员工入率,客数,走客数,宴会/活动以需特别关注的事项。In absence ofManger, conducts daily briefing to associates on room occupancy, event of the day and special attention that may be needed. §更新日洗涤记录。Maintains daily production record book for each processed items. §日工作结将洗涤报告交与文员。Submits production record book to laundry clerk at end of day for recording. 宾客务Customer Service§助确所有洗衣房员工循牌承诺并始终供优异的对客务。Assists to ensure that all Laundry associates deliver the brand promise and provide exceptional guest service at all times.§助确洗衣房员工适时的为其他部门员工供样优质的务。Assists to ensure that Laundry associates also provide excellent service to internal customers as appropriate.§始终供礼貌而专业的务。Provides a courteous and professional service at all times.§礼貌而高效地处所有客人和内部的投诉和询问,确问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.§与顾客和事之间良好的作关系。Maintains positive guest and colleague interactions with good working relationships.财务Financial§通过多技能多任务活的日程安排最大度地挥员工的工作能力,以实现财政目标并达到顾客的期望。Maximises associate productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.§助洗衣房在确实现务承诺的下,尽能地低厅部的本,根主的绩效指标瞻性的控制本。Assists theLaundry Manager to ensure that Laundry operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.§确新技术和设备的用,高生产力。Embraces new technology and equipment to improve productivity.§确留存所有与酒店公地方法规相关的财务记录;循财务记账,资金处的规定;时准确的汇报财务信。Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.Operational§确务符牌标准的基本求,适时供更多供选择的牌务。Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.§助确凯悦房务部典20的实行。Assists in making sure that all Rooms Top 20 have been implemented.§根顾客调查结果,确所有改进措施贯彻执行。Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. §以助和活的度与其他员工密切作,关注酒店的整体功和客人的满度。Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.§扬 群策群力的精神,确厅部员工与其他部门在工作中相互支活通。Ensures that the Laundry associates work in a supportive and flexible manner with other departments, in a spirit of We work through Teams. §积主动地监调相关的布工作,并与其中。Supervises and coordinates the activities of personnel responsible for and engaged in the processing of guests and house linen items.§为所有行设备消耗盘点物设立库存制度并严格执行。Strictly adheres to the par stocks for all operating equipments, supplies and inventoried items.§助控制消耗库存并仔细作设备。Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.§将工作中的主问题汇报,包括数差异洗衣现洗衣物上存在的缺陷迹等。Reports toManager on major problems, discrepancies in count, defects or stains in garments prior laundry/dry cleaning process.§确衣分类干洗水洗,分别包装。Ensures garments are properly sorted for washing, dry cleaning and packing. §检查客衣是出现因洗涤造的破,迹,脱色或饰物丢失,并补救。Examines all guest garments for tears, stains, discoloured and missing accessories due to processing and oversees remedial action taken. §确工作环境和设备的清,在日常中与客房部和其他相关部门系。Ensures proper handling and maintenance of work area and equipment. Liaises with Housekeeping and other related department on daily operation.§调维修养事宜并填维修养以确洗衣房所有设备得到适当的维护。Coordinates all repairs and maintenance and issues repair and maintenance job orders to ensure the proper maintenance of laundry equipments.§确所有员工与客人建立和的关系。Ensures all associates established a rapport with guests. §确根具体情况和的洗涤标准安排布洗涤的次。Ensures all linens are handled and processed according to their priority and standards.§确员工循酒店务标准,正确作洗衣房内设备。Monitors associates to ensure correct methods and standards used in processing laundry items. §与员工和其他领沟通日常作中出现的问题。Communicates on a daily basis operational matters with associates and peers.人事Personnel§助监所有洗衣房员工的出勤和仪容仪表,确员工穿体的制,并高标准的个人酒店和部门的仪表生标准。Assists to oversee the punctuality and appearance of all Laundry associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §通过当的培训指导和/或辅导,高厅员工的务技巧和工作效率。Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. §鼓励员工创新,以积对挑战,并对他们的贡献表示认。Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.§支并执行 以人为本的念,体现并扬凯悦的价值观和文化特色。Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §确员工解酒店的规章制度并照执行。Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.§确员工守酒店公和地方的法律法规与消防安全相关的规定。Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.§根员工调查的结果,确相关改进措施的执行。To feedback the results of the Associate Opinion Survey and ensure that the relevant changes are implemented.其他Other Duties§高标准的个人形象和仪容仪表。Ensures high standards of personal presentation and grooming. §始终对管和个人行为负责,并且积展现酒店管层和凯悦集团的形象。Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt.§行业公和酒店的化,对洗衣房的能出相应调整。Responds to changes in the Rooms function as dictated by the industry, company and hotel. §熟知酒店的员工手册内容,严格执行酒店的规章制度,尤其是有关消防,生,康,与安全的政策和程。Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.§加必的培训和例会。Attends training sessions and meetings as and when required. §完其他分的责和任务。Carries out any other reasonable duties and responsibilities as assigned.

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