L2 - Sr. Desktop Engineer

L2 - Sr. Desktop Engineer

NexusCorp Limited
Hong Kong
6 - 16 Years
Not Specified

Job Description

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

About Recruiter

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Functions : Banking, IT

Industries : Banking/Accounting/Financial Services, Insurance, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: Software Developer, Business Analyst, Project Manager, Program Director

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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