IT Technical Support Manager

IT Technical Support Manager

Kelly Services Hong Kong Ltd
Hong Kong
5 - 8 Years
Not Specified

Job Description

Ourclient, a well-known and one of the world's largest retailers. They are looking for an experience candidate to act as a liaison to hardware consulting service for the Hong Kong and China offices and stores. Selected candidate will provide support and troubleshooting for Product Development applications for Asia stores.

  • Manage all technical initiatives within the Hong Kong and China offices and stores
  • Provide local project support and training for projects as needed.
  • Provide level one support for Product Development Applications (Tradestone and Adobe Product suite)
  • Provide level one support for desktop (PC and MAC) and printer issues.
  • Manage consulting service which will service all level 2 hardware
  • Responsible for supporting the Hong Kong office leadership in all IT related needs.
  • Contribute to the development of standards, policies and procedures and adhere to IT standards, policies and procedures.
  • Manage hardware consulting company including an annual evaluation of the services they provide.

  • 5+ years relevant experience in providing level 1 to level 2 technical support
  • Experience in support on POS and Tradestone applications
  • Prior experience in providing technical support for retail company is an advantage
  • Fluent in spoken and written English
  • Immediately Available is highly preferred

To apply for this position, please send your full résumé to contract in word format indicating the reference number and title.
If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence, and used for recruitment purposes only in accordance with Kelly Services Hong Kong Limited’s Privacy Notice

Company Overview Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, contract and permanent basis. Serving clients around the globe, Kelly provides employment to more than 540,000 employees annually. With our Kelly 360° talent solution, comprising recruitment, consultancy, and outsourcing, Kelly Services Hong Kong is dedicated to making it easy for our clients to build a motivated workforce—while measurably enhancing its company brand. Our specializations include Banking and Finance, Insurance, Information Technology, Retail, Commerce (Finance and HR), Industrial and Manufacturing, Healthcare and Life Sciences, and Telecommunications. Employment Agency Licence No. 59857

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