Grey Anderson Limited
Hong Kong
Not Specified
300000 - 420000 HKD

Job Description

Job Description :
  • Provide 1st level technical support to users
  • Take ownership and manage tickets you have received or been assigned, either resolving or escalating to the appropriate team
  • Support packages including Service Management Tools e.g. call logging software, remote access tools such as Remote Assistance and RDP
  • Provide trouble shooting for 1st line issues including but not limited to Microsoft office, Internet, mobile working, worksite, document management, lync
  • Provide a high level of customer service within agreed SLA's
  • Participate in ad hoc projects as assigned
  • Diploma or Bachelor degree in information technology or other related discipline
  • Two years of experience as helpdesk, deskside or IT technical support
  • Good communication and interpersonal skills
  • Ability to multitask and prioritize requests and issues
  • Good command of English and Chinese

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