IT Support

IT Support

eTeam Workforce Pte Ltd
Hong Kong
2-3 years
Not Specified

Job Description

Job Description :
  • Experience – 2 to 3 Years
  • No of positions - 1
  • Salary: As per Market Standards
  • Office Address (detailed address) – 18/F Nine Queen's Road Central Hong Kong
  • Languages required – Chinese & English
  • Any shifts involved – No
  • Any travel involved – No
  • Mode of Hiring: Contract (extendable) with Darwin Rhodes
  • Client - Wipro, end client: FIRST GULF BANK

  • IT support

Job Description:
The Information Technology Unit is responsible for maintenance and smooth running of IT Systems, Interfaces and various external systems including those from the Hong Kong Monetary Authority, Hong Kong Interbank Clearing Ltd. with close co-ordination with the HO ITD. The Unit is also responsible to produce daily and other periodic report from the system and provide necessary MIS.
  • Provide functional and technical expertise in the review, analysis, development and implementation of business applications and administrating database whenever applicable and with coordination with HO-ITD ensuring application of security and adherence with head office strategy.
  • Provide user support to all the branch users and provide necessary training on usage of various bank systems and applications. Maintain and support all bank related applications including HKMA, FTS, STET and other bank's applications.
  • Ensure high availability of systems and networks as per the agreed SLAs with either HO or vendors, escalate and resolve all IT related issues.
  • Prepare Management Information System reports as and whenever required / approved and generate all periodic reports as per approved schedule.
  • Installing configuring and maintaining various branch IT Systems and components like Operating Systems, Local Area Networks, Communications protocols, Accounting System, Active Directory, Antivirus, ..And to ensure all system components are up and running smoothly.
  • Update the system with all and periodic amendments/enhancements and patches as dictated by the vendors and/or HO ITD, maintaining all the necessary logs and implementation records.
  • Ensure adherence to all FAB IT policies and procedures with a special focus IT Security and the overall governance of IT.
  • Carry out all daily processes and IT related operational tasks as per the schedule approved by the system manual/ HO ITD and maintain necessary log of these processes. Record any process failure thru Service Portal and escalate to HO ITD for resolution. Report all incidents to Head of Operations – Hong Kong for his information and necessary action at the branch level.
  • Take out and store all necessary backup copies of system software, system logs and data and store them in separate secured place as per IT Policy of the Bank.
  • Update pf IT Operation manuals and maintenance of inventory of application with owner
  • Maintain inventory record for and timely renew all IT vendor contracts
  • Any other IT related jobs that may be assigned from time to time.
  • Support BCP and DR activities.
  • Be well conversant with AML and CFT and Sanctions requirements and ensure the requirements strictly complied with. Be aware of latest rules and requirements under the respective laws and Sanctions.
  • Familiar with IT regulatory requirements to ensure relevant IT controls are properly executed and in place for the branch.

Skill requirement
  • Fluent in spoken and written English; Strong communication skills in Chinese & English are essential
  • University degree in Computer Science or Information Systems preferred
  • 2-3 years of hands-on experiences in the IT user support roles, banking experience preferred
  • Be a good team play with self-initiative
  • Strong IT control mindset and familiar with regulatory IT requirements
  • Strive for efficiency and able to work independent

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