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Intern, Application Support

Volvo India Limited
Not Specified
Not Specified

Job Description

Role (Purpose of the job)
The Application Support IT job carries out user support, identifies defects and proposes changes and improvement activities for an assigned application or group of applications. This job assists users when defects are found by resolving the defects or providing temporary workarounds to keep the application operational when needed.
Key Responsibility
  • Support users by explaining system capabilities, handling questions and solving incidents
  • Acquire basic knowledge of the business processes supported by the application in the area of assignment.
  • Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking

Main competence requirements
  • Good Communication skills
  • Logical thinking and problem solving skill
  • Learn on the fly
  • A good team player
  • Good reading/writting English, plus if with good oral English
  • Bachelor degree or above, in Computer Science or IT related

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group's leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus. Volvo Group IT manages the Group's overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group. We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

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