HK GCB Counter Service Officer

HK GCB Counter Service Officer

Citi
Hong Kong
1-4 years
Not Specified

Job Description


Job Description :
The Teller is an entry-level position responsible for assisting with the execution of branch activities, including the day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.
Responsibilities:
  • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
  • Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash
  • Identify referral opportunities for new products and services based on client’s financial goals
  • Educate clients on digital and self-service opportunitties offered by Citi
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets
  • Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
  • Maintain working knowledge of client accounts as well as new and existing products and services offered
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
  • 1 year relevant experience
  • Demonstrated sales and customer service or experience
  • Money handling experience
  • Effective problem solving an communication skills
  • Ability to work well in a team oriented environment

Education:
  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup Inc. and its subsidiaries ('Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity .
To view the 'EEO is the Law' poster. To view the EEO is the Law Supplement .
To view the EEO Policy Statement .
To view the Pay Transparency Posting .

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