Guest Relations and Loyalty Manager 宾客关系和忠诚度

Guest Relations and Loyalty Manager 宾客关系和忠诚度

Marriott International
Not Specified
Not Specified

Job Description

Job Description :
Job Category Rooms and Guest Services Operations
Location The St. Regis Shanghai Jingan, 968 Beijing West Road, Shanghai, Shanghai, China
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation No
Position Type Management

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What sets St. Regis apart is its rich heritage and mythology.
From its creation in 1904 by John Jacob Astor IV, the St. Regis was founded upon a heritage of tradition, innovation and luxury. Born of distinctive legacy and crafted for modern connoisseurs who desire the finest experiences imaginable, each moment reflects our discreet, bespoke service.
Our legacy of innovation informs everything we do. Past and future, rare and refined, this is the signature of St. Regis.
The St. Regis Shanghai Jingan creates an oasis of calm by combining traditional English and Chinese palatial styles with elements of Chinese art and culture. Situated in the heart of Shanghai’s cultural and business center - Jingan District, with a signature of elegance and refinement, 491 exquisitely styled guest rooms, suites and apartments boast sweeping city views, allowing guests to experience Shanghai’s energy from the comfort of their own space.
Serves as the Guest Relations and loyalty Manager and oversees all aspects of Guest Experience Pre/Arrival, In/House, Departure and Post Departure, VIP arrival, Butler Services, guest amenities delivery and VIP cards preparation , Guest experience reporting and weekly Guest voice meeting ,been the property Loyalty and best practice champion , ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest. Manages the flow of questions and directs guests within the lobby and handles the tracking of service issues.

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