GBA Branch Ambassador

GBA Branch Ambassador

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Scope of Role:

  • Provide consistent and high-quality service to clients, promote bank&rsquos GBA initiatives and support in wealth connect account service to fulfil client needs while complying with bank internal and external rules/procedures/manuals/standards/group requirements/regulatory requirement/laws.


  • 始终高水准的客户务质,为客户供与大湾区跨境财通相关的账户务,助推进银行在大湾区的网点金创新业务,时严格守银行的内外部准则/作程/作手册/标准/集团求/监管求/法规等求

Key Responsibilities/Challenges 主工作/
General 总则

  • Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies

  • Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities

  • Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank

  • Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections

  • Cooperate with any investigations or reviews on regulatory failure such as accountability review.

  • 解认并守本地法律法规以渣打内部政策中关于个人问责和责的求;

  • 跟上本地问责法律法规的展,以有效地确并强化内控;

  • 审慎勤勉地履行岗责,以个人或团队员的身份,为任何导致银行或能法律制监管处罚大财务失或声誉负影而出努力;

  • 对未守相关规范和程未适当履行责以未执行整改措施承担相应责任;

  • 任何关于监管规定的调查或审查,例如,问责审查。

Business performance 业务表现

  • Provide support in GBA WMC account open, maintenance and related operations

  • Support LM in driving service performance in term of productivity, execution quality and process risk management

  • Find service improvement opportunity for better working efficiency and effectiveness

  • 为跨境财通的账户开立维护续的业务作程供支

  • 助主管务团队良好的生产力良好的执行质有效的风险管

  • 断现以使工作更有效率和效的空间

Service 户务质

  • Assist LM to ensure the services to both internal and external clients are maintained at a consistently highest level and within mandated quality standards at all times

  • Manage the branch traffic and handle incoming calls and client inquires in an appropriated way on daily basis

  • Maintain branch merchandise appearance to achieve high appraisement by marketing department and effectively coordinate relevant workplace, inventory, security and cleaners, for parties both internal and external

  • Assist LM to check all VM items before branch open, including personal check and premise check

  • Assist LM to finish branch&rsquos admin work and consistently promote and ensure the following key service KPI or initiatives meet banks&rsquo requirement

  • Client satisfaction score

  • Individual CASA/WMC account opening TAT

  • Client&rsquos complaint ratio

  • 助主管在日常工作中始终倡导&ldquo以客户为中心&rdquo的务念,给内外部客户供最优质的务

  • 负责在日常工作中根分支行的业务为客户好有效分,少客户等待时间,接客户的咨询电,处客户的基本业务查询

  • 负责支行展示商外观达到市场部求的高水平,有效调内外部相关工作场所,库存,安和

  • 助主管进行开行准备工作的检查,包括支行员工到岗情况以场所的检查

  • 助主管完分支行日常工作,时断推进分支行实现银行求的务质考核和求

  • 高客户满的问评分

  • 缩短分支行开户,开立跨境财通的时间

  • 低客户投诉率

Operations, Conduct and Risk Control 作,为规范风险控

  • Learn understand, enforce and strictly adhere to internal risk, compliance and regulations requirements, policies, procedures and the Group Code of Conduct in day-to-day

  • Escalate for any exception detected or observed in daily work to minimize potential negative impact on the bank

  • Adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct Well manage client complaints & CDD

  • Adhere to bank Conduct Plan, and all control and assurance mechanisms to comply with all internal and external standards and policies in executions

  • Maintain and enhance branch service staff awareness of operational risk management through training / accreditation as well as uplift the bar of risk control awareness and prioritize risk identification and mitigation in daily operation

  • 学习了解并在日常工作中严格守内部风险规当地监管求政策作程和集团行为准则的求

  • 时汇报或现任何异常的作现象或问题确风险最低化

  • 守法律法规,内部风险(包括洗钱,制,贿赂和败等风险)规政策和集团行为准则的求,妥善处客户投诉客户尽调查

  • 守银行的行为规范守则,在执行中始终守银行内控风险管机制中求员工执行的内外部项规定政策

  • 通过内部培训以相关培训测试,断增强风险管识,风险管控识,在日常中时现异常情况并少潜在风险

Self Development 自我展与

  • Activelyparticipate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation

  • Actively participate in various campaigns related to service team and achieve the target

  • Complete new joiner training program if new to the position (new hire or internal transfer) base on bank policy, and pass all required assessment by training timeline

  • 积与完银行安排的项培训项目,主动学习银行内部程/作手册以当地法规

  • 积与与务团队相关的项竞赛活动并达到预期目标

  • 根银行政策完新入人员(新员工或内部调动)的培训计划,并在求时间内通过所有评估测试

Customer Right Protection 费者益护

  • Fully understand the importance of Consumer Rights Protection, prevent damage to consumers&rsquo best interest

  • Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings

  • Always embed Consumer Rights Protection mindset when performing daily work

  • 在日常工作中,充分解护消费者益的性,防止害消费者的利益

  • 在日常工作中,始终守与消费者益护相关的法规求,且确完相关培训

  • 在日常工作中,始终谨记以护消费者益为基础执行工作

Our Ideal Candidate

  • College degree, hospitality industry, 4 or 5 star hotel and airline company experience is preferred

  • Strong sense of services and responsibility and with client oriented

  • Excellent interpersonal, communication and problem solving skills with general knowledge of the bank and its business

  • Good team player, optimistic, presentable and sociable

  • Good command of both spoken and written English and Mandarin

  • 大学本科/专科学历,酒店行业相关工作验,45星级酒店航空公工作验者优先

  • 具有以客户为中心的务识工作责任感

  • 出色的人际关系能力和沟通能力,能在场应付自如

  • 具有良好的团队作精神,观,形象良好,善于交际

  • 具有良好的中英文写作和语能力

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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