Front Office Team Leader

Front Office Team Leader

Hyatt
China
Not Specified
Not Specified

Job Description


Summary :
 Operational§助厅部副确部门按照既定的念顺畅作,并始终供礼貌专业快活的务。Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.§在日常中与客房部其他部门紧密的系。Liaises with Housekeeping and other related departments on daily operations.§礼貌而高效的处客人和员工询问,对能立解决的投诉和问题进行汇报。Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. §与客人建立并良好的宾客关系。Establishes a rapport with guests, maintaining good customer relationship.§确严格守收银信用程。Ensures that the cashiering and credit procedures are strictly adhered to.§与客房部,确严格执行既定的清计划。Organises and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.§确正确处所有客人的留言邮件传真包裹。Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.§确按照部门手册的求为客人办入离店手续。To ensure that all guests check in/out are being handled according to the Departmental Operations Manual requirements.§确以正确的方处客人的信文件,以确客人信的机密性。Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.§确将客人的房间供给未被授的人员,最大度地确店客人的安全。To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.行政Administration §维护厅部的日志。Maintains the Front Office Daily Log Book.§时交所有客人/员工事故报告。Submits all guest / associate incident reports.§照酒店的 失物招领程,处并上报 失物招领物。Handles and reports Lost and Found items according to Hotel’s Lost and Found procedure.§确所有管层需的报告都按照已定的程被准确完处。Ensures all reports required by the authority are accurately completed and handled according to the set procedures.  薪资和生产力管Payroll & Productivity Management §通过在整个部门内建立活的员工编制,实施高效的薪资管/资分。这将一个活的员工基数(全员工和临时工)多技能多任务的原则。Exercises efficient Payroll Management / Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.§指导下属确生产力水平满足凯悦设计标准和凯悦酒店集团房务部手册的求。Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirements.§关注改进生产力水平在接的指引下谨慎管用/薪资,确所有设备的优化部署和高效能。Focuses attention on improving productivity levels and the need to prudently manage utility / payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.§确新技术和新设备的使用, 活处工作的时高生产力。Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.人员管People Management §助引导厅部员工在工作中循财务行政管的念,确员工掌多项技能并承担多项工作。Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks.§通过与管,根酒店制度和程以相关适用法律,对所有厅部员工进行紧密导。Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws.§给具备能力和资的员工委派适当的工作和责任,在培养和展员工的时确标准和安全。Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.§拥护和支酒店的培训精神和以人为本的管哲学,并和厅部副厅部进修培训展部部门务教练密切作培养和展员工。Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Front Office Manager, Front Office Manager, Learning and Development Manager and Room service coach for the development of his/ her subordinates as well as self-development.§展助针对高技能和知识的培训活动。Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge.§确员工完全解酒店的规章制度并照执行。Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies.§监员工士气并供工作表现展的馈。Monitors associate morale and provides mechanism for performance feedback and development.§进行员工年度表现展评估,供真实和准确的回馈。Conducts annual Performance Development, providing honest and appropriate feedback.§将指导原则核心价值有效地传达给所有层级的员工。Effectively communicates guiding principles and core values to subordinates.总则General§确所有员工对酒店产知识当推广政策改的最新了解高效的内部沟通。Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.§确部门的务一贯按照部门手册的标准,高效一致和礼貌的完。Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual.§按求出席所有会议并作出贡献。Attends and contributes to all meetings as required. §确所有员工始终供礼貌和专业的务。Ensures all Guest Service Agents provide courteous and professional service at all times §礼貌而高效的处客人和员工询问,对能立解决的投诉和问题进行汇报。Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.§确厅部员工按照政府部门的求执行所有程。Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus.§对当地环境具有扎实最新的了解,如城市的厅购物区。To have a sound knowledge of the local environment such as restaurants and shopping areas within the city.§了解关于员工行业关系的法律法规,解并严格守员工手册中的规章制度,酒店关于防生康和安全的制度。Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.§积与员工利安全展康的活动,并给予建议咨询和真实当的馈。Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.§确所有宾客务员准时到岗。Ensures all Guest Service Agents report for duty on time.§确所有宾客务员始终有高标准的个人形象和仪容仪表。Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time.§与客人和事基于良好工作关系的接触。Maintains positive guest and colleague interactions with good working relationships.§始终展现负责的管和行为,并以积的形象代表酒店管团队和凯悦酒店集团。Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.§根酒店行业和公的指引,回应需求改,执行任何的任务外责。Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

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