Field Engineer (Banking)

Field Engineer (Banking)

Kelly Services Hong Kong Ltd
Hong Kong
5-8 years
Not Specified

Job Description

Job Description :
We are helping our client, a leading of financial services, to source the right candidate for the role of Field Engineer at the Infrastructure Services Delivery Team, to carry out daily technical support on bank's open systems platforms, mainframes, database systems, and data center facilities. Mange and work with service providers to provide high quality and non-stop IT services to the bank.
  • Provide 7x24 technical support to bank’s IT Infrastructure operations, projects and/or initiatives when required
  • Ensure production problems under Technology Infrastructure Services are being resolved and properly followed up by service provider in order to minimize the business impact
  • Monitor, control and maintain tracking of IT equipment move-in/out at Data Centre (DC) and server rooms.
  • Provide checking and reconciliation of bank's devices and assets onsite.
  • Manage vendors to deliver quality IT services for DC and server rooms in accordance with agreed SLA.
  • Co-ordinate among vendor supports to follow up alerts detected and incidents for facilities at DC and server rooms.
  • Provide support to BAU operations and regular onsite inspections in accordance with the bank's standards and processes as well as audit and regulatory requirements for DC and server rooms.
  • Ensure daily operations at DC and server rooms are comply with the bank's prevailing processes.
  • Co-ordinate among different teams of vendors and bank teams to drive and support major production changes at DC and servers rooms

  • Strong working experience in Windows and AIX Technical Support (at least 5 years or above)
  • Windows 2012 MCSE Sever Infrastructure
  • Good knowledge of VMware, SQL, DB2 & Oracle database systems
  • Experience with IBM Open Systems products such as TWS, ITM, TMS, and On-Demand.
  • Technical knowledge with structured cabling and Data Centre Facility Management

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