Field Applications Engineer - Advanced Test Systems

Field Applications Engineer - Advanced Test Systems

Kelly Services Hong Kong Ltd
Hong Kong
Not Specified
30000 - 40000 HKD

Job Description

Job Description :
Key Responsibilities
  • Maintain advanced test equipment specifications and inventory, ensuring that advertised delivery times can be met;
  • Maintain a watching brief on customer audio development programs, ensuring that their advanced test equipment demands can be met in advance of NPI and production;
  • Respond to delivery requests for the delivery of advanced test equipment from SoundChip finance team, including their preparation, testing, delivery and commissioning;
  • Receive, triage, and manage to closure, issues raised by customers in the use of advanced test equipment. Escalate problems to relevant commercial and/or technical leaders, maintaining ownership of any issue until it is resolved. Report on status;
  • Write and maintain clear and concise reporting of any customer issues, taking the lead interface role between customer and SoundChip acoustic engineers (in the United Kingdom);
  • Deploy and support the commissioning of advanced test equipment at the customer facilities;
  • Complete quality and control documentation as may be required;
  • Maintain oversight of customers use of advanced test equipment;
  • Prepare and maintain technical documentation related to advanced test equipment;
  • Support advanced test equipment marketing activities in Hong Kong, China, and abroad.
  • Plan, organize, and run customer training sessions on the correct use and operation of their advanced test equipment; and
  • Support the development of new advanced test equipment
  • Specification, inventory and documentation control, logistics, final assembly, validation calibration, installation, support, and maintenance of SoundChip advanced test equipment;
  • Monitoring and support of customers’ use of SoundChip advanced test equipment; interfacing, where escalation is necessary, between customer and SoundChip Technology Centre as an issue is resolved, taking ownership in managing the issue to resolution.

Skills, Experience and Personal Attributes
  • A high degree of practical problem-solving ability is essential;
  • Demonstrable ability to describe and untangle complex problems, recognizing essentials, and to collect these into a coherent written document (in English and Mandarin).
  • An ability to observe and identify problems and areas for improvement, and an ability to plan, execute, and then monitor for effectiveness;
  • Superior organizational abilities, able to self-coordinate between different groups of stakeholders;
  • Holder of a high attention to detail with a drive for constant improvement in self and areas of responsibility;
  • Self-organizer, with an understanding of how the role affects the business;

  • Degree or diploma in Electrical Engineering, Computer Science, Acoustics Engineering, Manufacturing, or similar;
  • Preferably three years’ experience as a Field Applications Engineer - Advanced Test Systems in Southern China (NB: a school leaver demonstrating with the specified skills and personal attributes will be considered in certain circumstances)

Personal Attributes
  • Strong written and verbal communication skills in English and, preferably, Mandarin.
  • Clear, logical thinker with demonstrable problem-solving skills;
  • Self-motivated worker, willing to take ownership and be held accountable;
  • Ability to establish and build successful working relationships with people from a diverse range of backgrounds and cultures;
  • Commercial awareness, recognising the importance of appropriate engineering;
  • Team player, skilled at operating with in-house and external engineers; and
  • Work permit for Hong Kong and an ability to work in China.

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