Export Ops Spec.

Export Ops Spec.

5-8 years
Not Specified

Job Description

Job Description :
· Handle sellers shipping related inquiries within SLA.
· Document processes and recommend SOP changes that improve Operations.
· Efficiency and provide best possible seller/customer experience.
· SLA management to drive on time performance.
· Collaborate with other service providers to solve shipment issues
· Collaborate with origin and destination logistics teams
· Manage daily, weekly or monthly business reporting as required.
· Additional duties assigned by leadership as business related services and products continue to expand.
Basic Qualifications :
· Bachelor Degree.
· Good communication Skill and cross border co-working with cross functional experience.
· Work experience in brokerage, custom examination resolution, classification and managing related customer inquiries.
· Excellent written and oral communication skills in Mandarin and English
· Proficient in Microsoft Office products (Excel and Word)
· Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
· 5 years + of experience in cross border logistics or freight forwarding fields
Preferred Qualifications :
· Customer service experience with a multinational logistics related company
· Direct experience with United States import brokerage requirements and documentation
· Experience in leading team
· Experience with data analysis in Microsoft Excel
· Global perspective and solid understanding of business objectives
· Work experience in custom brokerage.

Job Details

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