eClient Services HSBC China

eClient Services HSBC China

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Job Description

Job Description
Markets & Securities Services (MSS)
Markets & Securities Services enables our corporate and institutional clients to access financial markets and liquidity, unlock investment opportunities, manage risk and transact seamlessly. We do this by bringing together financing solutions sales, trading and distribution across multiple asset classes research clearing and settlement global and direct custody and asset servicing. Our global network is combined with emerging markets leadership and specialist expertise, giving clients the confidence to go where the growth is and capture new opportunities.
We are currently seeking an experienced professional to join our team.
In this role, you will:
  • Ensure our clients have a seamless enablement experience on HSBC proprietary and non-proprietary systems
  • Monitor and resolve daily client issues related to various Distribution platforms services including EVOLVE or any of the Multi-Dealer platforms (trading platforms), CRM Platform (Mosaic), CPMI (Revenue Allocation), Symphony (Client Communication System) and Transactional FX
  • Responsible for the client's technology connectivity and their relationship with our Digital offerings
  • Understand the details of the back to front system and infrastructure of HSBC
  • Understanding of trading and electronic risk management capabilities of HSBC and External Markets
  • Working in a very high paced, high risk environment where you have a direct impact on client relationships and the revenue of the Global Markets franchise
To be successful in the role, you should meet the following requirements:
  • Knowledge of Investment Banking Products (FX / FIXED INCOME and EQUITIES), Trading platforms across business and companies, Messaging systems and Client Relationship Management (CRM)
  • Empathy for a retail / merchant client experience, in particular
  • Own the communication between HSBC & client at the time of enablement, throughout their relationship with HSBC and during any Incident Management
  • Support & continuously improve the Client enablement process with an analytical and problem solving approach
  • Excellent MS office Skills - Excel and Power point
  • Coding Skills - VBA, SQL, Python, Java, C++, R
  • Verbal and written communication
  • Client handling
  • Stakeholder Management

You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCJHL/CJ
Issued by HSBC Bank (China) Company Limited

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