Director, Centralized Investigation Unit

Director, Centralized Investigation Unit

AIA Group
10-13 years
Not Specified

Job Description

Bring your career aspirations to life with AIA!The individual will provide the organization with effective detection, prevention and investigations of intermediaries, employees, business partners and vendor misconduct. The individual will also add value to management by providing appropriate business-oriented recommendations. He/she will be responsible for the delivery of the overall work plan of the CIU, reporting to committees and management, and supervising and developing the CIU
The individual will also be the Anti-Fraud Reporting Officer (AFRO) triaging suspected fraud into routine and significant cases and act at a point person for all fraud related communications with Group Office
Roles and Responsibilities:
  • Lead and develop AIA Hong Kong's investigations expertise
  • Plan, lead and execute investigations by CIU and coordinate root cause analysis and related process and procedure improvement
  • Ensure timely completion and that the quality of investigations meets internal and regulatory standards and expectations
  • Manage regulatory engagement and communication related to investigations
  • Draft and review investigation reports and supporting work papers
  • Identify trends through investigation outcomes
  • Report and lead discussions on findings and issues identified from investigations to/with appropriate levels of management
  • Prepare regular reporting to local risk committees, and other management reporting as needed
  • Develop and maintain good industry contacts and keep up to date with latest developments in investigations best practices and tools
  • Provide training on end to end investigation process, best practice and latest industry developments to staff and management
  • Coordinate reporting of investigation findings at market conduct committee, or employee disciplinary committee meetings

Anti-fraud Reporting Officer:
  • Identify key fraud risks arising from investigations
  • Lead the localization and implementation of Group Fraud Investigation Standard and Group Fraud Investigation Standard Operating Procedures
  • Triage suspected fraud into ‘routine and ‘significant cases with routine cases investigated by CIU
  • Assist relevant business departments, Risk and Compliance and Internal Audit in initiating, developing and delivering preventive fraud education activities, fraud detective approach and analytic tools for controls functions and operational staff including senior management, controllers, agents, underwriters and administration and claims staff

  • Develop CIU's annual work plan and goals and ensure achievement
  • Effectively prioritize resources to ensure that investigations are completed within reasonable timeframe taking into account their sensitivity, materiality, urgency and complexity
  • Ensure timely escalation of relevant issues to appropriate levels of management
  • Manage the CIU team through establishing appropriate supervision structure, coaching, training and providing timely feedback to staff. Motivate and inspire the team by leading by example, and providing them with the information, tools and opportunities they need to perform their duties
  • Advocate and influence the highest standards of ethics, discipline, and professionalism within the organization

The incumbent is required to obtain relevant license if the job involves in regulated activities and ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements
Minimum Job Requirements:
  • A Bachelor's degree (or equivalent)
  • Minimum 10 years of experience investigative work or internal audit. Certifications in fraud examination preferred
  • Experience in leading a team of specialists is preferable
  • Ability to identify, evaluate and interpret schemes involving misconduct and assess the conduct of individuals involved
  • Experience in conducting HR and employee conduct reviews
  • Experience in working together with specialists in computer forensics, electronic discovery, data analysis, and information security, intermediate knowledge on IT
  • Good communication skills, verbally and in writing, with the ability to explain complex transactions in a clear and concise manner in both English and Cantonese, Mandarin an advantage
  • Possess the maturity and authority necessary to deal with senior management and sensitive issues
  • Ability to work under pressure and meet milestones within time, cost and quality constraints
  • Ability in management and development of team
  • Self-confident, self-motivated and good interpersonal skills
  • Prior experience in holding senior or management position in investigations and legal enforcement teams in regulators, law enforcement agencies, financial institutions, and market leading external consultants or private legal practice is preferable
  • Understanding of insurance business is an advantage

Job Details

Employment Types:




About AIA Group

The roots of today's AIA Group can be traced to 1919 when entrepreneur Cornelius Vander Starr established his first insurance business in Shanghai, China. What followed was pioneering growth, securing AIA's position as the largest independent publicly listed pan-Asian life insurance group-spanning 18 markets and serving the holders of more than 38 million individual policies and more than 16 million group scheme members. AIA is based in Hong Kong and is listed on The Stock Exchange of Hong Kong under the stock code '1299' (ticker symbol: 'AAGIY'). AIA's contributions have supported social and economic progress across Asia, while also advancing the reach and impact of life insurance across the region. In 2020, we paid more than US$16 billion in benefits and claims, providing essential financial protection when it was needed the most. We also take pride in the long-term relationships we have developed with our customers and agents that in many cases have continued for generations. The insurance industry plays an important role in addressing the sustainability challenges our communities face. With this in mind, AIA's ambition is to be a global industry leader in Environmental, Social, Governance (ESG), shaping a sustainable future for the communities we serve and creating long-term value for our stakeholders. For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation-empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. Helping create a healthier Asia is one of the most important and valuable things we can do for our communities, today and tomorrow.

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