Digital Operation Manager,HSBC Life Insurance

Digital Operation Manager,HSBC Life Insurance

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Job Description

Job Description
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management and Global Private Banking, to become a global wealth manager with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers needs.
Headquartered in Shanghai, HSBC Life Insurance Company Limited is a 50-50 joint venture between HSBC Insurance (Asia) Limited and The National Trust Ltd. with a registered capital of RMB 1025 million. HSBC Life offers a comprehensive range of insurance solutions to our customers covering protection, retirement, children's education, wealth growth and management, and legacy planning.
Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking an experienced professional to join our team.
In this role, you will:
  1. We are looking for passionate, driven individuals to join a dynamic team of digital product managers who 'live and breathe' digital and customer journeys. We want people who know how to lead digital transformation-with hands-on experience delivering digital change across industries (whether large corporates or start up companies-in Fintech or any other sectors).
  2. The individual in this role will be responsible for turning our existing retail banking or wealth management products (including investment product and insurance)into digitally led offerings as well as creating new digital propositions that will meet our customers needs. This may imply new products, services, partnerships or ecosystems.
  3. The role holder will need to ensure these features are customer driven, simple, easy to use and differentiate HSBC from competitors (not only other banks but the new breed of digital competitors offering financial products and insurance). The customer journeys should be designed for digital-first experiences and not merely 'copying' interactions from other offline channels. As certain products might be manufactured by a 3rd party and sold/serviced through HSBC digital channels, the individual will need to manage hand-off points between different parties accordingly. Likewise, it will be imperative to account for the multi-channel experience and work in collaboration with other impacted areas e.g. relationship managers in branches and/or call centers.
  4. The individual will also be expected to bring innovative ideas to the table by closely monitoring other banks, Fintech and customer trends and understanding implications on HSBC's strategy.
  5. Last but not least, experience with user led design and working in an Agile environment will be critical to deliver a proposition that truly meets our customers expectations.
  6. The role will have influence over multi-million dollar digital budgets and be expected to produce returns substantially in excess of group targets.
To be successful in the role, you should meet the following requirements:
  1. Experience in delivering digital transformation with tangible outcomes either within financial services industry or other organisations. Candidates with non-Financial Services background will be expected to explain how their experience can benefit the banking industry
  2. Ideally, past work experience with digital insurers (e.g. PingAn, Taikang Online) , other digital insurance platform (e.g.,Zhong An, JD Finance, broker and etc.) or other similar startup companies
  3. Experience in the insurance industry, in creating online to offline experience for customer is a plus
  4. China market experience, preferably includes other Asian or global markets
  5. Experience with User Led Design, prototyping, working in Agile environment
  6. Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
  7. Able to work effectively to deliver targets in a large, matrix organisation
  8. Comfortable with technology including ability to translate business and customer needs to IT requirements
  9. Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues
  10. Competent with project planning and reporting
  11. Demonstrates flexibly when addressing shifting or competing priorities
  12. Proven ability to build strong relationships across stakeholder groups
  13. Proven ability to influence large teams with direct leadership authority
  14. Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes.
  15. Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication
  16. Strong analytical and presentation skills
  17. Energetic, positive attitude and team player
  18. A flexible approach to work and working hours. Willingness to travel (within China and internationally)
  19. Fluent Mandarin Chinese and English (day to day work language is a mix of English and Mandarin)
  20. Bachelor's degree or equivalent preferable

You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Company relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website./PX
Issued by HSBC Life Insurance Company Limited

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