Digital Associate

Digital Associate

Hang Seng Bank
Not Specified
Not Specified

Job Description

As one of the leading banks in Hong Kong, we provide extensive digital services on both online and mobile platforms. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve over half the adult population in Hong Kong.
Principal responsibilities:
  • Proactively identify innovative solutions to digitalize banking services
  • Participate in projects to strengthen digital banking services and enhance customer experiences
  • Formulate and implement digital banking strategies for new business initiatives and propositions
  • Provide in-depth and ongoing analysis for the latest digital developments in Hong Kong and overseas including government, regulators and financial institutions, covering the applications, competitors use of the products, etc.
University degree in Business Administration, Marketing, Computer Science or a related discipline Less than three years working experience Ability to communicate effectively, embrace change and overcome challenges Ability to bring divergent ideas to create new and innovative solutions Strong desire to learn and able to work in Agile environment Excellent written and spoken English and Chinese Strong business acumen and analytical ability Keen interest in latest mobile and web technologies and trends Knowledge on mobile application platforms/mobile web/web would be an advantage Drive to achieve excellence Excellent interpersonal and communication skills Capable of serving as a role model for displaying openness, teamwork and integrity Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

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