Customer Support Engineer - 5G AS

Customer Support Engineer - 5G AS

Qualcomm
2-5 years
Not Specified

Job Description


Company:
Qualcomm ChinaJob Area:
Engineering Group, Engineering Group > Software Applications EngineeringJob Overview:
Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.
GENERAL SUMMARY- This position focus on reproducing and troubleshooting any issue related with protocol settings for both operator market and open market.
-Help chipset OEMs to understand QCT modem software/solution, give customers training of QCT products and help resolve issues in using QCT solution in above fields.                                                                                      
- Play consultant/expert role, trouble shooting, identify problem reported by customers, analysis and report issues to developer team, help developer team to narrow down the root cause and fix problems
- Most time need work in Qualcomm lab to support OEM, and often visit OEM in same city or other city to debug issues
Principal Duties & Responsibilities:
- This position focus on reproducing and troubleshooting any issue related with protocol settings for both operator market and open market.
-Help chipset OEMs to understand QCT modem software/solution, give customers training of QCT products and help resolve issues in using QCT solution in above fields.                                                                                      
- Play consultant/expert role, trouble shooting, identify problem reported by customers, analysis and report issues to developer team, help developer team to narrow down the root cause and fix problems
- Most time need work in Qualcomm lab to support OEM, and often visit OEM in same city or other city to debug issues
Required Qualifications
- Knowledge and experience on 3GPP protocol, especially on NAS side, including SM, CC,MM, GMM, SMS procedures and inter-layers messaging;
- Understanding on wireless communication, familiar with at least one radio access technology standard (GERAN, WCDMA, HSPA, TDSCDMA, LTE) ;
- Some experience in C/C++ programming;
- English communication and interpersonal skills;
- High motivation, strong self-learning ability;
Preferred Qualifications
- Demonstrated ability to work with a diverse team from various disciplines and at various locations
- 2+ year experience in wireless communication/embedded system development.
Minimum Qualifications
• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.
Education Requirements:
- Bachelor's or Master's, major in Electrical Engineering, Computer Engineering or relevant majors.
Minimum Qualifications
Education:
Work Experiences:
Certifications:
Skills:
Preferred Qualifications
Education:
Work Experiences:
Certifications:
Skills:
All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.
Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.
To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact .

Job Details

About Qualcomm

We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goal—we invent breakthrough technologies that transform how the world connects, computes, and communicates.Employment Notices for US-based Job PostingsEqual Employment Opportunity'EEO is the Law' Poster SupplementPay Transparency NonDiscrimination ProvisionEmployee Polygraph Protection ActFamily Medical Leave ActRights of Pregnant EmployeesDiscrimination and HarassmentCalifornia Family Rights ActPrepare and succeed Qualcomm Interview FAQsEmployment Fraud Alert We have received reports of employment scams that seek financial or personal information from job candidates. Please note these communications are fraudulent. Click here to view our Employment Fraud Alert.

Similar Jobs

Career Advice to Find Better