Customer Support Assistant (Native Japanese Speaker)

Customer Support Assistant (Native Japanese Speaker)

Kelly Services Hong Kong Ltd
Hong Kong
Not Specified
Not Specified

Job Description


Job Description :
Our client,a Japanese multinational consumer electronics and video game company, is seeking aJapanese Speaking Customer Support Assistant to support their daily operation.
Job Duties / Responsibilities:
  • Contacting clients and collecting their responses.
  • Responsible for customer support, troubleshooting or customer complaint through phone and email. Co-working with relevant department according to the issue.
  • Contact with Headquarter in order to gather necessary information and answer for solvingcustomer’s problems
  • Learn about our physical and digital products spec eagerly for solving customer’s problems

Requirement:
  • Higher Diploma or above in related disciplines
  • Has passion and interests in video game is definitely an advantage
  • Flexible, good communication skill and interpersonal skill
  • Native in Japanese, Fluent in Cantonese, Good command of written&spoken English.
  • Knowledge in Mandarin is definitely an advantage
  • Keep the information of customers such as telephone number, e-mail address, birthday date etc strictly confidential
  • Proficient in MS Office applications including Excel, Word, Outlook and Japanese/Chinese/English word processing
  • Good time management, able to work under pressure
  • Has experience in Online Trading is definitely an advantage

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