Customer Support Agent/ Native Japanese Speaker/ 20-22K/ 5 Days/ Wan Chai

Customer Support Agent/ Native Japanese Speaker/ 20-22K/ 5 Days/ Wan Chai

CA Human Resource Limited
Hong Kong
0 - 50 Years
Not Specified

Job Description


Job Description :
Responsibilities
*Nurture and support player relationships via phone, e-mail, and live chat
*Seek resolutions to customer queries and issues whilst maintaining a personalized and caring attitude
*Assist in the alignment of promotions across all customer communication channels
*Receive, handle, and translate customers KYC documents
*Assist in English to Japanese translation work for new games and promotions
*Assist in various ad-hoc projects and tasks
*日本人ゲームユーザーカスタマーサート業務 (客様メールライブャット対応)
*書類翻訳(和英英和)整
*庶務雑務
Requirement
*Native level of written and spoken Japanese
*Intermediate to fluent level of written and spoken English
*Candidate with Customer Service Experienceis highlypreferred
*Ability to listen and come up with solutions to customer problems
*Strong communication and interpersonal skills
*Ability to work independently and as part of a team
*Work well under pressure
*General PC skills (Microsoft Word and Excel)
*高日本語能力(ビジスコミュニケーション)
*PC作(Microsoft Word, Excel)
*CS経験者優先

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