Customer Service Representative

Customer Service Representative

Smiths Group
3-6 years
Not Specified

Job Description

Job Description
Duties & Responsibilities
  • Familiar and utilize SAP to manage service order, including enquiry creation, quotation, price confirmation, returned seal registering, order entry, procurement request release, wok order release, TECO and billing.
  • 利用SAP管务订,包括从创建务订报价确认报价零件接收TECO开票整个程
  • Be familiar with SAP SM model, ensure data up to date and accurate. Error rate is less than 3%. Using SAP to analyse service KPI.
  • 熟练使用SAP SM模,时准确录入维修订,确系统数的准确性。年度维修订'系统状'和'用户状'错误率超过3%。通过SAP分务的KPI
  • Provide service order output forecast and KPI analysis.
  • 熟悉公维修中心KPI,确维修订数的真实并尽力满足KPI求。年度KPI超期超过5%
  • Responsible on tracking service order progress and timly coodinate with related function in order to meet customer needs.
  • 负责务订的跟进: 维修订的状跟进,醒务中心跟进维修订进度。务中心完项维修任务,促区域销售时下确WCAO超期订数超过30个,时收款确TECO NO BILLING订的数超过30个。质馈订的时录入关闭。
  • Responsible to update order status and action required during daily accountability meeting.
  • 负责在天的务早会与务团队沟通务订的状和行动计划。
  • Work with central operation in Tianjin for the waiting part's delivery, ensure the parts arrival on time.
  • 负责与天津工厂团队就零件交付时间进行日常沟通促。时与团队其它维修中心调紧急需求超期需求。确维修中心OTD数的续。
  • Propose continue improvement ideas based on the gap between service KPI target and actual performance.
  • 根务KPI,以与实际情况的差,促务团队改善工作
  • Be responsible for service centre inventory management, including daily goods in/out, parts picking for work order, inventory counting, and customer inventory management based on agreement.
  • 负责管库房。年库存零件至少一次进行100%盘点,达到账实相符率98%以上。时收货,检查订到货状。收货时率低于99%,准确出库零件,COGI错误为'0', 订出货准确率达到100%。

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
  • 至少有3年以上在机械行业的工作验 At least 3 years experience in mechanical industry
  • 熟练使用SAP软件进行订的日常作 Good at SAP or other ERP system
  • 数分技能,能够SAP数出数分 Skill for data analysis.
  • 精通EXCEL基本技能 Fluent on EXCEL.
  • 熟练使用微软办公软件如 MS Office (particularly Excel), MS Outlook, Fluent on Office, outlook tools
  • 有机械专业或相近专业的教育背景 Major on Mechanical engineering is preferred
  • Ability to develop and maintain good relationships with related stakeholders
  • 与利益相关者良好关系的能力。

About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 23,000 colleagues, based in 55 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.
About John Crane
John Crane ( is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (£830m). John Crane is part of Smiths Group (, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

Job Details

About Smiths Group

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