Customer Service Representative

Customer Service Representative

Albemarle Corporation
Not Specified
Not Specified

Job Description


Are you inspired by 'what's next' So are we.
When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world's largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people's lives and we want YOU to be a part of it.
Job Description
SUMMARY
Customer Service Rep is key role in Order to Cash department to effectively manage customers orders, needs and expectations through the order fulfillment process, to deliver value to our customers and Albemarle.
Provide service to foster and improve customer relationships and ensure customer satisfaction
ESSENTIAL DUTIES AND RESPONSIBILITIES
. Follow Albemarle's order fulfillment processes for order entry, product availability determination, customer confirmation, processing, and invoicing using the Albemarle Enterprise Software system (SAP)
. Drive the order fulfillment process as liaison between external customers and internal Albemarle resources including shipping locations, Planner/master scheduler, Manufacturing, Logistics, Business, Sales, and Health Safety & Environmental (HS&E)
. Document Customer complaints and feedbacks in the Customer Feedback/Incident reporting database
. Participate in order fulfillment process improvements by identifying and documenting internal failures in the incident-reporting database. Timely investigation to identify root cause, with implementation of sustainable corrective actions to improve.
. Attend Sales and Operations Planning (S&OP)/Master Production Scheduler meetings
. Initial and ongoing confirmation and communication of order status to customers
. Manage orders and customer commitments in accordance with sales control plans defined by Business
. Assist Collections teams to resolve customer payment issues related to order fulfillment
. Participate in Order Launch meeting process to prepare for the onboard of successful order fulfillment processes for new products and customers
. Manage orders to meet monthly closing deadline
. Specific duties as may be defined by individual business needs
EDUCATION/QUALIFICATIONS
.College or university degree
Previous work experience in similar field
Basic IT skills: MS Office, quick learner for using systems.
. Good IT skills (MS Office, SAP experience is an advantage)
. Excellent problem solving skills
. Outstanding communication skills: can negotiate skillfully in tough situations with both internal and external groups can settle differences with minimum noise can win concessions without damaging relationships can be both direct and forceful as well as diplomatic gains trust quickly of
other parties to the negotiations has a good sense of timing.
. Costumer focused attitude meet or exceed customers expectations (internal/external), establishes and maintains effective relationships with customers and gains their trust and respect
. Good organization and time management skills can orchestrate multiple activities at once to accomplish a goal, arranges information and files in a useful manner, concentrates his/her efforts on the more important priorities
. Self-development skills: he/she is personally committed to and actively works to continuously improve him/herself understands that different situations and levels may call for different skills and approaches.
. Supportive and team worker
LANGUAGE SKILLS
a. Fluent in English, Korean and Chinese
Choose to unlock your full POTENTIAL. Apply today.

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From Charlotte to Shanghai, your career will have an international reach. We are a global specialty chemicals company with leading positions in lithium, bromine and refining catalysts. Working side-by-side with our customers, we develop value-added, customized solutions that make them more competitive. Discovering and implementing new and better performance-based sustainable solutions is what motivates all of us. We think beyond business-as-usual to drive innovations that create lasting value. Realize your POTENTIAL with Albemarle. At Albemarle, we believe that our people make us successful. It's really that simple. We embrace diversity of experience, talent and thought. We work hard to create an inclusive work environment that empowers you to openly and honestly communicate, create and innovate. Your decision to join our team will be rewarded with a positive, team-oriented workplace that inspires personal and professional growth. We will make every effort to support your career goals and create opportunities for you to realize your full potential. This is our culture. This is our commitment. AS PART OF OUR GLOBAL TEAM, YOU'LL EXPERIENCE: Competitive compensation and benefits Hands-on technical experience Job variety and career flexibility Collaboration with seasoned employees at every level A proven record of innovation Company-wide focus on economic and environmental sustainability Deep commitment to our communities, education and social development Concern and compassion for fellow employees Among the best safety records in the industry The bottom-line: no matter where you apply your talent and training, Albemarle will provide the resources and support you need to succeed. EEO is The Law - click here to see more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

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