Customer Service Officer

Customer Service Officer

NTT DATA Hong Kong Limited
Hong Kong
3-7 years
Not Specified

Job Description

Duties and responsibilities:

  • Provide sales and customer services support to clients and the sales team
  • Keep the relationship with existing clients
  • Answering customer inquiries or passing them on to the appropriate department.
  • Giving information and helping to solve customer problems.
  • Processing complaints and, if appropriate, issue refunds.
  • Taking information from customers and entering it into a database.
  • Provide sales administrative support including new business follow-up and maintain good record keeping
  • Assist in ad-hoc projects as assigned

Requirements and qualifications:

  • Diploma/Degree holder
  • 3-5 years of relevant experience in customer service, preferably in the payment industry
  • Good communication skills, interpersonal skills, and problem-solving skills
  • Team player that flourishes in a positive environment
  • Immediate availability is an advantage

NTT DATA Hong Kong Limited (NDHK) provides the global platform for digital payment solutions and services, enabling consumers and businesses to make and receive payments confidently. Headquartered in Hong Kong, NDHK has grown rapidly by acquiring and integrating domestic payment companies across Asia Pacific, underpinning its philosophy to innovate by anticipating the needs of the customer. NDHK is part of NTT DATA Corporation, one of the top 10 IT services companies in the world. Since 2010, NTT DATA has been providing comprehensive digital payment business solutions and payment acceptance services to businesses looking to expand regionally and globally.

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