Customer Service Manager, Consumer Banking %26 Wealth Management Group

Customer Service Manager, Consumer Banking %26 Wealth Management Group

5-8 years
Not Specified

Job Description

Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.


  • Oversee and monitor the day-to-day service operation and back officesupport of the branch

  • Manage the counter & cash operations, and overall branch securitycontrol through effective monitoring & custody of cash, valuables,vault/security keys and working stock

  • Verify, override and authorize banking transactions within their authorities,and provide second level check to authorize transactions

  • Recognize irregular or suspicious transactions and take appropriatesteps to reduce operational risk and prevent loss while ensuring properdisposition of non-compliant & unusual/ suspected fraud items

  • Work closely with the Branch Manager to lead operation staff to providethe best customer experience in the branch, ensuring the Bank's requiredservice standards & models are met and the pre-set satisfaction level invarious customer surveys/tracking programs are achieved

  • Build trust & morale among operation staff provide on-goingmotivation, feedback, coaching & on-the-job training to support staffdevelopment & career advancement

  • Ensure the operations is strictly adhered to all internal policies &procedure, guideline, including the staff licensing, fit and properness ofstaff, anti-money laundering policy, Know Your Customer (KYC) principles andrefined sales process


  • Degree holder in Business or Finance related disciplines

  • Minimum 5 years of relevant experience in branch network of consumerbanking, 3 years of which should be at managerial level

  • Qualified to carry out regulated activities in Insurance (General,Long-term and Investment-linked Long-term) under the Hong Kong Federation ofInsurers (HKFI) and in Investment (Type 1 & 4) under Securities &Futures Ordinance (SFO)

  • Good knowledge of rules and regulations for financial advisory andbanking related services, trend and anticipatory changes

  • Customer focused demonstrated ability to make decision and take actionto attain the desired outcome

  • Good command of written and spoken English & Chinese. Fluency inPutonghua is an advantage

  • HKIB Certified Banker preferred

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

About DBS

DBS, a leading financial services group headquartered in Singapore, operates across 18 markets. We are an Asia-centric commercial bank focused on harnessing the region’s long-term potential as the centre of economic gravity shifts eastwards to Asia.
A frontrunner in digital transformation, we seek to deliver a new kind of banking that is so simple, seamless and invisible, that customers have more time to spend on the people or things they care about.
At DBS, we are also a strong advocate of building a sustainable future. Working with partners, we empower people to live larger than themselves. We create avenues that encourage our customers to live socially-conscious; establish platforms to help social entrepreneurs bring their ideas to life; and provide the next generation with opportunities to develop innovative solutions that address sustainability issues.

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