Customer Service Ambassador

Customer Service Ambassador

Standard Chartered Hong Kong
Not Specified
Not Specified

Job Description



The Role Responsibilities &Our Ideal Candidate
Strategy
  • To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.

Business
  • To generate business through cross selling banking products to customers transacting at counters.
  • To ensure that the highest standard of service is provided to customers at all times.
  • To maintain cordial relationship with existing and new customers.

Processes
  • To handle deposit/withdrawal transactions and provide other banking services at counters.
  • To ensure that cash in the teller's cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
  • To post all general ledger entries and ensure the books of the branch are balanced.
  • To update customers record to computer system and assist in general filing of bank record at branch.
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Governance
  • Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the assigned branch to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] .
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal Contacts
  • All branch sales and service staff

External Contacts
  • Customers

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Job Source : scb.taleo.net

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