Customer Service Ambassador (Premier Agency Centre)

Customer Service Ambassador (Premier Agency Centre)

AIA Group
Not Specified
Not Specified

Job Description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you Then read on.
WE ARE LOOKING FOR .....Provide quality enquiry services to agency force efficiently and effectively at Premier Agency Centre and support the team to achieve pre-defined service benchmark and strive excellence.
Roles and Responsibilities:
Provide quality enquiry service to agencies
  • Provide professional enquiry service to agents via counter and phone regarding operations procedures including general enquiries, case assessment, screening and appeals.
  • Be the Case Manager of received cases and handle with one-stop approach to follow up pending cases
  • Be the linkage between clients and staff-in-charge including agents and staff.
  • Handle and review appeal cases received from agencies by applying the Empowerment Guidelines and suggest proper recommendations to senior.
  • Assist to enhance team performance including review existing procedures and suggest systems modification.

Other responsibilities
  • Provide technical support and training to team members as required.
  • Performs other responsibilities and duties assigned by supervisor in order to meet operational and / or other requirements.

Minimum Job Requirements:
  • Higher Diploma, Associate Degree or University Degree holder
  • Good command of spoken and written English and Chinese & PC skills
  • Pro-active, independent, analytical, patient and able to work under pressure
  • Good interpersonal skills, self-initiative with a passion for customer centricity
  • To be committed to provide a high standard of service to our members
  • Attentive to details, well-organized with good problem-solving skills
  • Basic insurance knowledge would be definitely an advantage
  • IIQE Paper 1& 3 holder is essential, IIQE 2& 5 is preferred

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