Customer Relations Officer

Customer Relations Officer

Kelly Services Hong Kong Ltd
Hong Kong
Not Specified
15000 - 20000 HKD

Job Description


Job Description :
Our client is a reputable bank provides a full range of banking products for business and personal needs is seeking for a Customer Relations Officer to support their daily operations.
Job Duties:
  • Perform operator duties including picking of calls from hotline, jotting of comments for further handling, taking and relaying of messages to the appropriate individuals
  • Assist in maintaining customer feedback database such as data entry, scanning and uploading of paper and electronic records, tracking multiple deadlines and keeping documents and records orderly and accessible for the department
  • Assist in handling office administration duties such as mailing and filing
  • Provide clerical support and assist in ad hoc projects assigned by direct report

Qualifications:
  • Matriculation level
  • Minimum of one year’s work experience preferably in call centre or customer servicing field
  • Good communication and interpersonal skills
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Proficiency in both English, Cantonese and Putonghua

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