Customer Care Officer, Premier Relationship - Contact Centre Business 越財客戶務主任 — 客戶務中心

Customer Care Officer, Premier Relationship - Contact Centre Business 越財客戶務主任 — 客戶務中心

HSBC
3-8 years
Not Specified

Job Description

Customer Care Officer, Premier Relationship - Contact Centre Business 越財客戶務主任 — 客戶務中心


Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


越財客戶務主任 — 客戶務中心

我們很榮幸連續第年得香港客戶中心會頒發項,包括年度大最佳呼入外呼客戶務中心金最佳客戶務中心培訓導師金其他數項業個人項,引證我們圑隊供以客為先的務果。
客戶務中心是滙維其在香港銀行業領導地的業務。滙客戶務中心多種方,包括電話等渠,與客戶通,致力滿足客戶的財務需求,並供優質的銀行務,以確業務發展功。客戶務中心亦斷促進滙眾多業務間的相互作,從而其金務水平。
我們誠邀您加入我們團隊,擔任越財客戶務主任。


主責

  • 處滙越財客戶的來電咨詢
  • 供高質素務,盡力解答客戶查詢,為客戶締造稱心滿的務體驗
  • 並解客戶需,以供的產務和解決題的方案
  • 實個人績效目標和發展
  • 守銀行有關作風險的守則定



  • 具備優良務態度通解決題的技巧
  • 五天輪工作﹙有機會通宵工作於週末公眾期工作﹚
  • 能利廣話,英文普通話
  • 有險或投資牌照為佳
  • 香港中學會考或香港中學文憑考試考五科格,包括數學科中國語文科或英國語文科格,或具備更高學歷

加入我們的團隊,您享有優厚利待,其中包括:

  • 底薪 $16,000起, 外季度花紅
  • 通宵工作津貼
  • 18天有薪年外有薪 如婚生日產
  • 最高月底薪13%的退休金僱主供款
  • 醫療險障您本人女
  • 員工物業按貸款,貸款物業估價或售價100%
  • 種銀行務產的員工優惠,包括貸款信貸信用
  • 支員工考工作所需的相關專業資格
  • 想晉機會


加入滙, 您將就更多

滙致力營造一個視員工且尊員工見的業文化。我們在包容與多元的環境中,鼓勵續的專業發展,供彈性的工作方與種長的機會,我們為此深感自豪。申請人交之個人資料,銀行將按照網上的隱明使用。



Qualifications
Join our Award Winning Team

Our award-winning Contact Centre Business has received multiple accolades from The Hong Kong Call Centre Association (HKCCA) across several areas such as both Inbound and Outbound Contact Centre of the Year and Contact Centre Trainer of the Year. We’ve also been awarded the ‘Grand Award of the Year 2020’, for the 9th year in a row, which is a great testament to our colleagues who strive to provide customer-first service, making the Contact Centre a great place to work.
Our Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking services to our millions of customers through multiple touch points including inbound and outbound calling activities. The value of our Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.


We are currently seeking a high calibre professional to join our team as a Customer Care Officer, Premier Relationship.

What you will be doing

  • Handling inbound customer calls from our Premier customers
  • Providing high quality service to our customers and help resolve their queries at first contact where possible
  • Listening to our customers, understand their needs and offer relevant products, services and solutions
  • Achieving individual performance expectations and development
  • Maintaining appropriate operational risk control and compliance in all activities
  • A Five-day work week -flexibility to work on shift duties (including overnight, weekend and public holidays)

What you need to succeed

  • Excellent customer-serving manner, communication and problem solving skills
  • Fluency in Cantonese, English and Putonghua
  • A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above
  • Insurance or Investment Licence holders would also be welcomed.

What’s in it for you

  • Basic salary from $16,000 with quarterly bonus
  • Overnight shift allowance
  • 18 days paid annual leave plus additional leave such as marriage, birthday and maternity
  • Employer pension contribution of up to 13% of monthly basic salary
  • Medical coverage for you, your spouse and children
  • Staff housing loan up to 100% of the valuation or purchase price
  • Employee banking services including loans, credit facilities, and credit cards
  • Support for acquiring any required job related licenses
  • Progressive career advancement opportunities

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We particularly welcome applications from people with disabilities, ethnic minorities and individuals returning to the workplace following a career break or retirement, as these groups are currently underrepresented within the financial services industry.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


Issued by The Hongkong and Shanghai Banking Corporation Limited.
CCBHK2020
Job Field : Call Centre
Primary Location : Asia Pacific-Hong Kong-Kowloon-Kowloon City
Schedule : Full-time Shift : Day Job
Type of Vacancy : Country vacancy

About HSBC

HSBC

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