Customer Care Associate

Customer Care Associate

AXA Group Operations Malaysia Sdn Bhd
Not Specified
Not Specified

Job Description

Full-timeRole and Responsibilities

  • Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc.

  • Maintain good customer relationship and promote the company&rsquos services

  • Liaise with internal departments to ensure proper resolution of customer enquiries

  • Address customer feedback/ complaints professionally

  • Logging all customer queries in a clear and concise manner and adhering to internal SLAs for follow ups and response times.

  • Handle soft complaints from customers and liaise with internal departments to resolve the customers within specified timelines

  • Reply or follow up on incoming correspondence and emails

  • Build and maintain good relationship and teamwork within the team

Job Details

Employment Types:



Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 165,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

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