Corporate - Mobility Client Service Team Japan Specialist

Corporate - Mobility Client Service Team Japan Specialist

6-9 years
Not Specified

Job Description

Job Description
Mobility is a service delivery function within Accenture which provides end-to-end support to our employees traveling or transferring on any cross-border travel/assignment. Japan Immigration Specialist within Mobility is responsible for leading Japan team to provide immigration service and advice to employees requests, ensuring Turnaround Time & Quality of service, maintaining and updating all Accenture systems in time as instructed. Creating and maintaining strong relationships with customers and other related teams.
Key Responsibilities
Value Creator
  • Assist with supervisor on internal project/initiatives as requested
  • Increase customers satisfaction on the delivery of service
  • Provide knowledge and special skills sharing within team

Business Operator
  • Understand global as well as local relocation & transfer policies & assist resources in understanding the policies
  • Prepare various documents for VISA processing, foreign assignments etc. as required
  • Coordinate with immigration vendor wherever required
  • Assist with related special projects and various operational tasks as needed
  • Prepare ad-hoc analysis and reports as requested
  • Develop knowledge and understanding of performance metrics and strive to meet and exceed them
  • Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
  • Requires understanding of the strategic direction set by senior management as it relates to team goals.
  • Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture

People Developer
  • Participate in the knowledge exchange and service review
  • Develop understanding of the internal systems and Accenture's global policies as applicable to international assignments and permanent transfers
  • Improvement on business writing and interpersonal skill, develop ability to effectively communicate with customer and other teams
  • Make sure individuals have the tools and resources needed to do their work
  • Contribute to a positive work environment

Key Relationships
  • Mobility Service Delivery Teams
  • HR, T&E Teams
  • Immigration Vendors

University degree or equivalent higher education qualification (preferably in Japanese, HR or Business related disciplines)
Professional Qualifications
  • Customer-oriented
  • Strong problem solving skills
  • Stakeholder management skills
  • Work Planning and Management Skills
  • Strong verbal and written Japanese communication skills
  • Excellent writing and reading skills in English
  • Able to deal with high stress situations
  • Knowledge of visa and immigration application processes

Work Experience
  • At least 6 years experience in immigration, customer services, shared service, HR or relevant fields
  • Multi National Corporation experiences preferred

About Accenture

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