Compliance Manager-PB

Compliance Manager-PB

Amazon
3-5 years
Not Specified

Job Description



DESCRIPTION

Job summary
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Description:
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in nine countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

You will manage a Compliance Operation team to support the retail team at Amazon to ensure compliance with all relevant regulatory guidelines for our Product Assurance Program. The program focus on compliance management, illegal products review, classification, products document review. You will interact directly with Amazon internal customers in Japan, as well as global functional team to streamline process, manage requirement changes and ensure high quality and service level.

Key job responsibilities
Manage Product Assurace Compliance operation team and processes to ensure effective workflow

Implement best-in-class processes and practices for maintaining and exceeding productivity, quality and service level agreements

Actively manage and continuously improve workflow management to ensure effective use of resources and adherence to service level agreements

Provide focused feedback loops for teams based on performance and quality data, develop and reward strong performers

Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and quality

Work with Tech team to articulate and prioritize feature needs for system and tools

Develop and hire talents for the team. Build career path to map their skill sets to grow team capabilities and provide growth opportunities for future Amazon leaders

About the team
Product Assurance was approved as a program by Product Assurance, Risk and Security in March, 2020. Based on safety and risk ranking the first population identified for execution was the Toys GL and all Toys GL would be reviewed at the ASIN level. Global Product Safety and Compliance (GPSC) owns the operational tasks related to implementing this plan. The proposed plan includes:
-Gating new ASIN listings until required documentation is received and validated
-Obtaining documentation for existing ASINs sold in our store
-Lead or participate into local and global projects
BASIC QUALIFICATIONS
  • Bachelor's degree
  • 3-5 years+ working experience and 2+years experience in service delivery/operations/project management, ability to thrive within a fast paced metrics driven environment
  • Minimum 2 years experience in people management and complex metrics management
  • Be good at data analysis and dive deep able to work with priority
  • Japanese written and verbal communication skills

PREFERRED QUALIFICATIONS
  • English writing and communication
  • Compliance operation experience preferred
  • Experience in regulatory compliance management
  • Six Sigma/Kaizen certificate

Job Details

About Amazon

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Source : www.amazon.jobs

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