Community Outreach

Community Outreach

Shanghai China
Not Specified
Not Specified

Job Description

Job Description :
About the Role
The Community Outreach role for Developer Engineering is part of a globally distributed team focused on driving community engagement with the initiative and ensuring that developers are well-informed about the programme and have a powerful voice to raise issues and shape the approach. The Community team is a key strategic function and will take part in wider departmental initiatives.
A key component of the role is supporting the cultural transformation of ICG Technology. A powerful cultural vision must be widely known to have effect and awareness of our vision is thus the fundamental foundation of our culture change. Another key element is soliciting feedback. In addition to the direct benefits of feedback, making your voice heard is the key to self-empowerment. Mechanisms for soliciting feedback can therefore accelerate and reinforce cultural change as well as acting as an indicator of cultural impact by the wider programme.
About the Department
Developer Engineering is a new function within ICG Technology. Our mission is to make it easy and enjoyable for development teams to go from a business idea to delivery of an innovative production solution. This will be done by improving and upgrading our tools, streamlining our processes, automating and strengthening our controls, and helping development teams adopt modern ways of working.
This new initiative represents a key investment in our future development capability. We are assembling an expert team to transform the working environment of the 18,000 people who make up the ICG development community and help them dramatically change their approach to developing software across the many different technologies we support. This is a challenging remit, but with the scale and variety comes a unique opportunity to be agents of cultural and technical change who have a huge impact on the bank.
Key Responsibilities:
  • Contributes as part of a distributed community team located in key development centres globally
  • Key figure in their region, advertising initiatives underway and encouraging feedback and engagement from developers
  • Leverages existing communities (such as Engineering Excellence) and builds new ones around key initiatives or areas of interest
  • Solicits feedback and contributes to the community ideas portal, ensuring local participation
  • Executes a localised communications strategy
  • Contribute to campaigns, bringing local culture and character to them, tuning as required
  • Pain points management and backlog grooming (feeding into DevOps team)
  • Drives positivity and constructive discussions without sugar-coating current issues
  • Ensures their region is well-represented and acts as a local face for the initiative

  • Charismatic and engaging person who can stand their ground in the face of disagreement or cynicism
  • Excellent communicator who gets on well with others, building strong professional relationships
  • Strong public speaker, able to engage and excite audiences
  • Great writer, able to shape persuasive articles
  • Able to negotiate and influence at all levels
  • Collaborative by nature, builds partnerships across the firm
  • Creative and innovative, brings different angles to problems and provides new solutions
  • Risk and security focused, putting diligent risk management and security at the core of everything they do

  • Proven track record of excellence in communications
  • Great knowledge of the development process, ideally from working with development teams in a banking environment

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Technology
Job Family:Business Analysis / Client Services
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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