Cloud Support Engineer

Cloud Support Engineer

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Job Description

Job Description :
Amazon Web Services (AWS) 是全最全和廣泛採的雲端平,全資料中心供超 200 項功能完整的務。數百個客戶 -包括長最快的新創公最大型業以領先的政府機構-都使用 AWS 來低本變得更活,且更迅速地創新。我們的目標是為世界上最以客為尊的公,得全行業客戶的信任。
AWS Premium Support為全客戶供專業的技術建議,助他們於AWS雲端平到商業目標。身為AWS Premium Support的團隊員,您將接觸到最先端的技術,並與的業客戶內部工程團隊直接作。
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.
AWS Premium Support provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services. As a member of the AWS Premium Support team in Taipei you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.
Do you have an interest in helping customers understand application architectures, integration approaches, or how to intelligently utilize their data Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization Would you like to become an expert in the latest cloud computing technologies
Why Premium Support:
. 團隊:您將與一群雲端算充滿熱情能的事作,與客戶共創價值。
. 發展:我們為員工劃完整的發展計畫,助您在組織內到個人涯目標。
. 訓練:公具備富的訓練資,讓您以於工作中功,時培養原有領域全新知識。
. 工作:部門循follow-the-sun模,於白天或晚時段工作,夜間時段會交接給其他國家的團隊。您完全沒有on-call的需求,但能會於週二-週六或週日-週四工作。
. Team: You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success.
. Career development: We promote advancement opportunities across the organization to help you meet your career goals.
. Training: We have extensive training programs and mentoring to help you develop the skills required to be confident and successful in your role, and to expand your knowledge in to new areas.
. We operate on a follow-the-sun model - we work in the daytime/evening, and handover to other Premium Support sites during the night. Some shifts include staggered weeks, either Sunday-Thursday or Tuesday-Saturday.
Every day will bring new and exciting challenges. You will be primarily responsible for solving customer's cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Premium Support Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
Basic Qualifications :
. Be familiar with any of the following skills: Hadoop, MapReduce, HDFS, YARN, Spark, Hive, Kafka, Presto, HBase
. Knowledge of Hadoop architecture and administration and support
. Basic Linux/Unix system administrator skills
. Basic programming/scripting skills. Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages
. Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
. Understanding of networking principles and ability to troubleshoot (DNS, TCP/IP, HTTP)
. Foundational knowledge of databases and Structured Query Language (SQL)
. Understanding of Virtualization and/or cloud computing
. Good understanding of security best practices
. Intermediate oral and written communication skills in both English and Mandarin
Preferred Qualifications :
. B.S. or M.S. degree in Computer Science, MIS, or a related field
. Experience in either technical support or software development
. Demonstrable Knowledge & experience in various Big Data or distributed systems. Such as Hadoop, Spark, Hive, Presto NoSQL
. Experience with Cloud Services and Cloud deployments
. Exposure specifically to AWS would be a plus
. Fluent oral and written communication skills in both English and Mandarin
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request an interpreter or any support on-site, please inform our team. #AWSGCR

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