Cloud Support Engineer

Cloud Support Engineer

0 - 50 Years
Not Specified

Job Description

Job Description :
Internet of Things, Serverless Computing, Mobile Development and Game Development. For us at AWS Premium Support, that means IoT, Lambda, Mobile Hub, and Lumberyard . These are some of the services that we help our customers use to their maximum potential as they build the next wave of applications. You will be at the forefront of Cloud technologies, interacting and mastering the full breadth of AWS services. You will be surrounded by people that are smart, fanatical about Cloud Computing and believe that world class support is critical to customer success and innovation.You will provide technical support and advice to a wide range of customers as they build mission critical applications with the full suite of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.
Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. Being a member of Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructure, applications and ideas into the Cloud.
Are you ready to make a difference and help our customers to make the most of AWS Developer and Mobile servicesIf reading this has ignited your passion for tech and the Cloud in you then please read on.
Every single day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers dynamic needs
· Interact and collaborate with leading technologists around the world
· Work directly with Amazon Web Services Architects to help reproduce and resolve customer issues
· Use your experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events
Basic Qualifications :
· iOS or Android development (Objective-C / Swift / Java)
· iOS or Android testing (Appium, Calabash, Instruments, UI Automator)
· Linux or Windows system administration skills
· Experience with web-based applications and HTTP
· Networking troubleshooting and protocols: DNS, HTTP, SSL, SMTP, TCP, SSH
· Knowledge of client/server and distributed systems architectures
· Experience scripting or developing in at least one of the following languages: Python, C/C++, JavaScript, PHP, NET (C#), Ruby, Java
· Excellent oral and written communication skills
· Customer service experience / strong customer focus
· Strong skills in multi tasks, analysis, and troubleshooting
· Motivated and excited to be learning about new technologies every day
· Open to working non-standard hours(no night shifts)
Preferred Qualifications :
Experience in the following items would be a plus:
· iOS development
· Development against and working with REST API based services
· Prior working experience with AWS
· Cloud architecture patterns and distributed computing concepts
· Messaging and Queueing
· Security concepts / methodologies
· Iperf, MTR, traceroute, dig
· Linux/Windows system troubleshooting.
· Handling full application stacks from the OS up through custom applications
Amazon is committed to create a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. European Commission – Equal Opportunities.

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