We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.
As a Client and Operational Support Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development, and sales). Responsibilities will include:
• Assist in providing best-in-class phone, email, and live chat service and support to our clients
• Assist in data entry and data verification
• Assist in client onboarding and product training
• Assist with billing/invoice management
• Assist with application testing
• Prepare and maintain operational procedures to facilitate service and support
• Solicit and communicate internally client feedback
• Record and edit corporate audio/video presentations
• Travel locally and throughout the APAC to record and edit corporate videos from time to time
REQUIREMENTS
Hard Skills / Experience
• Strong proficiency with computers
• Proficient in written and spoken English and Mandarin
• Proficiency with online research (knowing how to find things online beyond Googling it)
• Experience in Video Production
Soft Skills / Experience
• Reliability
• Self-organization
• Self-motivation
• Attention to detail
• Good attitude and coachability
• Clear and concise written and verbal communication
What You Will Learn / Reinforce in This Role:
• How to deliver exceptional internal and external support on a consistent basis
• Strong time management practices
• Clear and concise written and verbal communication
• The ins-and-outs of running a software services company
• How to use the leading audio and video editing software (Audacity and Adobe Premier)
• Basics of capital markets (ie Wall Street)
HOW TO APPLY: To apply for this position please follow this link to review and respond to our questionnaire - https://docs.google.com/forms/d/e/1FAIpQLSdvPV_KdLk3h75GNoMtEc-BT3k6XZyZOcfFv-6lUuo8DfF6WQ/viewformusp=sf_link
*Candidates will not be considered unless the questionnaire is fully completed.