Client and Operational Support Analyst / Video Production Manager

Client and Operational Support Analyst / Video Production Manager

Finsight HK Ltd
Hong Kong
2-5 years
40000 - 50000 HKD

Job Description

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.
As a Client and Operational Support Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development, and sales). Responsibilities will include:
• Assist in providing best-in-class phone, email, and live chat service and support to our clients
• Assist in data entry and data verification
• Assist in client onboarding and product training
• Assist with billing/invoice management
• Assist with application testing
• Prepare and maintain operational procedures to facilitate service and support
• Solicit and communicate internally client feedback
• Record and edit corporate audio/video presentations
• Travel locally and throughout the APAC to record and edit corporate videos from time to time
Hard Skills / Experience
• Strong proficiency with computers
• Proficient in written and spoken English and Mandarin
• Proficiency with online research (knowing how to find things online beyond Googling it)
• Experience in Video Production
Soft Skills / Experience
• Reliability
• Self-organization
• Self-motivation
• Attention to detail
• Good attitude and coachability
• Clear and concise written and verbal communication
What You Will Learn / Reinforce in This Role:
• How to deliver exceptional internal and external support on a consistent basis
• Strong time management practices
• Clear and concise written and verbal communication
• The ins-and-outs of running a software services company
• How to use the leading audio and video editing software (Audacity and Adobe Premier)
• Basics of capital markets (ie Wall Street)
HOW TO APPLY: To apply for this position please follow this link to review and respond to our questionnaire -
*Candidates will not be considered unless the questionnaire is fully completed.

Finsight is an NYC-Headquartered technology company that offers the financial services industry a highly accessible, cost-effective and frictionless environment to research, prospect, structure, market and monitor new issue and secondary market securities. Every month, over $30 billion dollars of financing is exclusively marketed through our software across all major bulge bracket banks and hundreds of the nation’s leading corporations. Our global offices include London, Hong Kong and Singapore.

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