Chief Operation Officer of China, SVP

Chief Operation Officer of China, SVP

Currenex State Street Trust Company
15-20 years
Not Specified

Job Description

  • Who we are looking for:
    The COO of the Hangzhou office has overall responsibility for the management of the 2000+ Operations Teams
    Leadership, development and maintenance of all Global Delivery activities to the standards agreed with customers, procedures and policies.
    Why this role is important to us:
    The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best.
    Join us if making your mark in the financial services industry from day one is a challenge you are up for.
    What you will be responsible for:

  • Development, maintenance and execution of resource plans to align budget, business opportunities, expense management initiatives and global and regional operational alignment.

  • Partner with Product owners, Process owners, and other global stakeholders on the alignment and execution of all activities administered in the site.

  • Ensure satisfactory service delivery to all Service Recipients and other internal stakeholders. Ensure regular forums exist to manage, monitor and report SLA/KPI performance against agreed global outsourcing standards.

  • Active participation with Client Management and Product Management in setting, reviewing and aligning fund operations deliveries to customer requirements without compromising internal standards.

  • Planning and execution of initiatives to create efficient and robust operating models for Global Delivery activities. Alignment to regional and global operating model initiatives.

  • Develop in depth knowledge and understanding of State Street Global Delivery and services create strategic alignment of State Street's product catalogue with Clients business strategy/direction.

  • Manage, motivate, develop and retain a team, which delivers exceptional service and quality to clients and staff.

  • Providing strong leadership as a member of the executive team across multiple disciplines and with senior management in other business areas/locations and with vendors.

  • Lead in the continuous improvement in staff engagement, development and planning.

  • Attract, retain and develop a high performing and diverse workforce. Balance the need to import talent with the objective of developing local leadership.

  • Create a climate that motivates and supports people to achieve higher performance and that develops their capabilities for the future.

  • Establish an environment of respectful debate and challenge where differing points of view can be raised, respected, and decided upon.

  • Education & Preferred Qualifications:

  • 15-20 years working experience in Financial industry

  • Pro-actively lead in regional risk and regulatory issues and participate in regional forums

  • Strong Leadership Skill in a Big Organization

  • Excellent communication and Strategical thinking

  • Empha staff engagement given scale of people management responsibility combined with experience levels of those staff. Enhance the profiles of the local talent and work with them to graduate to increasingly visible and important roles

  • Foster a Speak Up Listen Up culture where regular interaction throughout the organization leads to a transparent and respectful workplace that attracts a diverse and tolerant workforce.

  • Provide leadership and accountability in the ongoing pursuit of scale generation and capacity creation via process re-engineering, client optimization strategies, productivity efforts via engaging with Product and Process Owners, Client Coverage organization to identify opportunities and execute on realization

  • Accountability for general management of all expenses, budgets and forecasts for areas of direct responsibility.

  • About State Street
    What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
    Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
    Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
    State Street is an equal opportunity and affirmative action employer.
    Discover more at

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