Job DescriptionThe health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a Chief Controls Officer Global Operations Governance and Reporting Manager
Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition. The purpose of the CCO function is to enable colleagues within HSBC DBS to deliver safe and secure services to all our customers, colleagues and the Bank itself.
You will be a leader within the Global Operations Chief Control Office (CCO). The purpose of the CCO function is to enable colleagues within HSBC DBS to deliver safe and secure services to all our customers, colleagues and the Bank itself. This will be achieved by:
- Enforcing robust risk governance and ensuring all stakeholders have visibility of key risks and any remediation activity.
- Partner and advise on setting, communicating and monitoring risk appetite in line with business requirements, including appropriate support and challenge.
- Conducting high quality and efficient reviews of our control performance.
- Facilitating controls remediation where required.
- Raising awareness and understanding of risks, controls and risk management.
- Continuously improving the control and monitoring of risk, including behaviours.
- Embedding the Bank's Risk Management Framework
The role holder will be responsible for CCO activity including, but not limited to: Risk Management, Governance, Reporting, Regulatory requirements, Business Applications and continuously improving efficiency, quality and capability of your team and CCO Operations over time.
- The role will have global responsibility and ensure that partnership support is provided to Group Operations.
Working with CCO Global Operations, the role holder will be expected to demonstrate the ability to lead and strategically transform their team to be a value based, and outcome focussed way of working, including driving cultural change
Principal AccountabilitiesImpact on the Business/Function
- Organisational Design - lead on the CCO Operations Transformation to ensure effective and efficient services provision, and delivery of DBS CCO Objectives
- Provide strategic leadership within CCO Operations
- Undertake financial planning and management of CCO Operations
- Lead the development and implementation of the DBS CCO and CCO, Global Operations, People Agenda
- Stakeholder management and engagement -
- Governance & Documentation - maintain appropriate governance within CCO Operations ensuring robust processes and controls are in place
Customers / Stakeholders
- Lead on the transformation to CCO Operations future state
- Develop, maintain and continually challenge the organisational design of the CCO Operations function to ensure it is as simple, effective and efficient as possible
- To develop strategy and policy among reporting teams in support of CCO Global Operations objectives and ensure the effective execution of this policy across CCO Global Operations.
- Implementing a consistent and effective approach to business management across the functional areas.
- Lead the design and implementation of strategic plans for the CCO Global Operations
- Lead the implementation of the DBS CCO people agenda
- Ensure efficient allocation of resources, including capital and people (where appropriate)
- Coordinate and provide support for AOP.
- Coordinate Governance processes for reporting to key stakeholder meetings
Leadership & Teamwork
- Support engagement with regulators (where appropriate) to understand current and future regulatory requirements related to DBS CCO, HSBC IT ExCo, HBUK, HBEU, ASP and DCOO.
- Engage with DBS CCO, HSBC Global Operations ExCo, HBUK, HBEU, ASP and DCOO CIOs to ensure their Governance, Reporting, Regulatory requirements, risk & control management CCO service needs are met
- Be the SME on all aspects of CCO Global Operations service provision and develop strong relationships with the HSBC IT, HBUK, HBEU, ASP and DCOO and DBS CCO leadership to effectively deliver the CCO services they require
- Manage internal customer experience, analysing root causes of dissatisfaction and/or SLA breaches, and putting in place actions to address regulatory findings and issues to deadlines through a disciplined programme focussed on business and customer outcomes
Operational Effectiveness & Control
- Define responsibilities for your team in conjunction with the Global CCO Technology including developing capability within team to reduce reliance on external consultants for core Technology risk management and transformation programmatic activities
- Define core delivery targets for your team and support your team to deliver on commitments made
- Contribute to the overall DBS CCO Strategy to drive increased value HSBC IT ExCo, HBUK, HBEU, ASP and DCOO CIOs
- Contribute to the evolution of Risk culture and Risk capability for DBS CCO, HSBC IT, HBUK, HBEU, ASP and DCOO
- Manage your team and deliver the people agenda set by Global CCO Technology, including talent management, establishing organisational structure to support performance delivery
- Role model for inclusive behaviours and actively manage poor performers or behaviours
- Track record of developing diverse talent and multi skilled teams to deliver results
- Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver agreed plans and targets, collaborating with colleagues to maximise end to end integration, effectiveness and efficiency.
- Establish and maintain a robust and efficient control environment across CCO Operations to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.
- Provide thought leadership in challenging existing practices/proposed initiatives and generate new and innovative solutions to address complex issues facing the CCO Operations function.
- Engage with stakeholders to raise awareness and understanding of key risks, controls and remediation activity.
Management of Risk
- The jobholder will be required to lead and manage the Regional CCO Operations team covering all business lines. In order to meet regulatory expectations and to provide Senior Management with up to date information regarding standards of controls and compliance with applicable rules
- The job holder is expected to make decisions independently and interact with key external and internal stakeholders at a very senior level, regularly stepping up to the role of the CCOGO or acting in their capacity. The job holder must also be the senior facilitator within CCO Operations across Regions and Business lines
Observation of Internal Controls
- The role holder will continually assess non-financial operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, or as identified by the Global CCO Technology, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and impact of new processes.
- With guidance from Global CCO Technology, the role holder will be responsible for developing relevant risk management reporting for HSBC IT ExCo, HBUK, HBEU, ASP and DCOO CIOs, as appropriate.
- The role holder will have experience and understanding of customer journeys, business application controls, risk management frameworks, and significant audit or risk methodologies.
- The role holder addresses any areas of concern in conjunction with line management and/or the appropriate department. The job holder is also expected to adhere to programme governance standards to minimise the likelihood of operational risk.
- The role holder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance embraces all relevant financial services laws, rules and codes with which the business has to comply.
- This will be achieved by adhering to all relevant processes/procedures and by liaising with the Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
- The role holder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
QualificationsKnowledge and Experience
You'll achieve more when you join HSBC.
- Strong knowledge of the external environment - regulatory, political, competitors, etc, with knowledge of key current regulatory change initiatives and their impacts on the businesses.
- Significant banking operations, compliance or possibly relevant audit / risk experience covering a wide range of business areas.
- Proven ability in leading a large team and strong people management.
- An excellent understanding of the regulatory environment and expectations, interpretation of FCA rules and guidance together with and other relevant regulations, codes and HSBC Group Standards.
- Skilled decision-maker - considered and timely especially when under pressure
- Highly motivated self-starter with proven ability to work collaboratively within teams and to deliver on time.
- Proven experience of positive, challenging interactions with senior management across the business and HTS
- Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
- High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC
- Attention to detail and ability to ensure that information is captured in a timely manner.
- Excellent organisational skills
- Good process analysis and problem solving skills
- Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior management, third party consultants, technical experts across the whole department and business users
- Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships
- Ability to work with minimal supervision and to contribute to a larger team and a flexible approach to working hours and responsibilities
- Self-motivation, and a proven rapid learning capability in a changing environment are essential
- Drive and tenacity to ensure change is effectively implemented in a matrix environment
- Committed to personal and professional development
- Proven abilities in working across cultures
- University graduate preferably with a degree in Management, Accounting or Finance
- Practical experience of major business transformation activities in large organisations
- Previous background of working in a matrix organisational structure
- Evidence of senior level delivery in a similar role within a global organisation
- Evidence of formulating creative/innovative solutions to complex global issues/initiatives and of executing final delivery of those solutions
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