C&B 专员

C&B 专员

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Not Specified

Job Description

Job Description :
• Handle efficient HR Operations delivery of C&B process according to policies and standards, taking ownership of the solutions (general inquiries, explanation and guidance of policies and procedures), identify service delivery issues by proposing appropriate actions to resolve and generally improve quality standards and metrics (including third party KPIs) by proposing solutions.
• Ensure appropriate documentation of current status of customer queries to secure on appropriate customer service at any point in time. (e.g. holiday or sudden absence).
• Refer issues to the HR Operations (Senior) Professionals when unable to solve personally.
• HR Operations Associates are the 2nd level contact point for individual queries regarding to the status of current administrative tasks of defined HR processes. The position takes ownership for the resolution of those queries ensuring timely, accurate and value add responses.
• Support the development, maintenance and improvement of a detailed knowledge management of designated processes and interfaces for China.
• Proactively supports projects and services, for example, identifying past trends in HR Operations in order to recommend improvements.
• Monitor external vendor's service quaity according to identified standardards and handle/report/summary employees complaint on vendor services for further improvement.
• College degree or equivalent and a medium understanding of HR processes.
• HR Operations/operations and relevant HR information system (e.g. SAP) using experiences are required.
• Good English language skills, plus local language requirements.
• Strong communication and customer service orientation.
• High degree of reliability, motivation and pro-active.
• Eager to learn and flexibility in adapting quickly to a changing process environment.

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