Business Process Associate

Job Description

Are you looking for unlimited opportunities to develop and succeed  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
The Opportunity 
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources they need to succeed and for the future of our business, which is why we need you. 
The Business Process Associate is responsible for accurately processing applications for Life Disability, Critical Illness, Health and Dental, and Personal Accident applications and provides underwriting and quality support as well as accurately processing insurance forms for Mortgage Creditor products and provides administrative support
What motivates you 
You obsess about customers, listen, engage and act for their benefit 
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters 
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone 
We are looking for someone with: 
Bachelor’s Degree (4 year program)
Keyboarding skills of 35 WPM, 85% accuracy  
Pass the BU Math Exam (8 out of 10)                
Pass the BU English exam (8 out of 10)
Good multi-tasking skills and time management
Excellent verbal and written communication skills
Able to use MS Office applications
Must be able to work on rotating shifts
Open to work in UP Ayalaland TechnoHub, Quezon City
Nice to Haves: 
Clear, precise and structured written communication
Good understanding of etiquette for written communications (both email and chat)
Ability to proactively respond to business situations
On the job you will: 
Accurate indexing of forms (medical and non-medical) and forwarding to the appropriate area of processing – 10%
Accurately submit complex applications on AWD and Mainframe Systems (Contract Acceptance, NBUS, Capsil, IMAC, LH systems, and FileNet) for new business – 30%
Process all guaranteed issue and jet issue (minor medical impairments) Term Life applications up to $250,000, Health and Dental and Personal Accident application as per the guidelines provide by the Affinity Underwriting Department – 10%
Ordering of medical requirements to third party vendors requested by the underwriter needed for risk assessment – 10%
Process substandard offers accepted by clients and process initial premium payments when required and reconcile funds between operating systems – 5%
Obtain missing information relating to Not in Good Order applications from Agents/Brokers, Sponsors and clients by email or written correspondence – 5%
Prepare medical underwriting questionnaires and written correspondence – 10%
Perform transaction monitoring or quality checking of transaction processed – 10%
Manage emails and provide timely response to inquiry – 10%
Our commitment to you 
Our mission; to be a part of making Decisions Easier and Lives Better
A leadership team dedicated to your growth and success 
A bold ambition and set of goals to be a leader in driving transformation in our industry 
Our best. Every day. 
Learn more about opportunities with us at 
If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2020, we had more than 37,000 employees, over 98,000 agents, and thousands of distribution partners, serving over 30 million customers. As of December 31, 2020, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, and in the previous 12 months we made $31.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155years. We trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract,develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 
It is our priority to remove barriers toprovide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application processAll information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information] (mailto:[Confidential Information]).

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This is a values-led organization where people bring their passions, ambitions, and the full scope of their life experience to work. This makes for a stronger community, culture, and business. Individually and collectively, we are harnessing our potential, and exploring new opportunities we’d never imagined.We're consistently recognized as a top employer. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.Recent Awards include:Forbes 2020 World’s Best EmployersGreater Toronto's Top Employers 2020Canada’s Top Employers for Young People 2020Canada’s Best Diversity Employers 2020For Manulife/John Hancock’s most recent jobs sent directly to your inbox, please create an account/ sign in and click on ‘Job Alerts’ in the top right corner of the page to sign up.

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