Business Account Manager (BAM) for International Corporate Clients

Business Account Manager (BAM) for International Corporate Clients

Standard Chartered
Not Specified
Not Specified

Job Description


About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Client Service Management

  • Provide Pre-Sales support - participate in RFP processes as Service Specialist.

  • Develop service models for the client group with all key stakeholders (e.g. Sales, Implementation team, ITO, L&C)


  • Implement the client specific service proposition (at global, regional , country level) ensuring that all parties are clear on client requirements and expectations

  • The Global / Regional TBCM will lead the virtual client service teams to ensure consistent & coordinated service experience for our clients across the network

  • The Global / Regional TBCM will also act as a escalation point for thematic service issues across client network and drive resolution of the issue in collaboration with the Operations & Service Teams in Countries

  • Proactive client engagement through:

    • Service Reviews / Due Diligence as agreed with clients identification and closure of gaps between clients needs and service delivery

    • Active engagement with the Premier Service Manager (PSM) in ITO/CSG to understand client&rsquos service requirements & standard transactional enquiry processing.

    • Review and tracking of service performance through client experience dashboard to improve service levels, identify service gaps, recognise clients&rsquo changing needs and requirements.

    • Regular conversations with relevant stakeholders (TB Sales Team, Product Team, ITO ) to deepen understanding of clients&rsquo Business and service requirements.



  • Support tracking of revenues and identify cross-sell opportunities for new products to the benefit of the client.

  • Active engagement in on-going service initiatives, projects, client surveys


Risk and Compliance:

  • Be aware of / fully compliant with the TB operational risk and governance framework

  • Facilitate regular discussions on risk awareness, operation and risk control improvements, lessons learnt from incidents and identify best practices to strengthen teams&rsquo operational risk awareness and knowledge

  • Uphold good conduct &ndash ensure full compliance with regulations, policies, and procedures. Prevent data leakages, regulatory breaches caused by lack of knowledge and knowledge


Business

  • Support the business by developing strong client relationships throughout the implementation cycle and help to identify additional cross sell opportunities


Processes

  • Embed PMI standards into Project Management team

  • Monitor client survey feedback and implement appropriate actions in response


Risk Management

  • Adherence to laws and regulations, internal risk and compliance policies and ORF

  • Completion of all mandatory risk and compliance training including e-learning


Regulatory & Business Conduct

  • Displays exemplary conduct and lives by the Group&rsquos Values and Code of Conduct.

  • Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Leads the Country Implementation team to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients, Financial Crime Prevention,The Right Environment.

  • Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

  • Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies

  • Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities

  • Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank

  • Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections

  • Cooperate with any investigations or reviews on regulatory failure such as accountability review


Our Ideal Candidate
Experience/Knowledge:

  • Comprehensive product/process knowledge

  • Knowledge of the Bank&rsquos Operational structure- Transaction Banking, ITO, Risk & Compliance

  • Experience in a Client Service environment

  • Ability to apply questioning skills for in-depth analysis of attitudes, situations , problems and priorities to determine optimum strategy on how to deal with them

  • Experience in global stakeholder management &ndash ability to influence stakeholders by efficiently explaining service requirements and demonstrating impact of client service as a key competitive driver.


  • Multi cultural awareness. Proven success of working effectively


Skills:

  • Creative problem-solver with good multi-tasking skills, able to prioritise issues and resolve them efficiently.

  • Flexibility and responsiveness in order to handle changing priorities & urgent requests from senior management

  • Client focused and willing to go beyond expectations

  • Outstanding written, and verbal communication skills.

  • Good analytical skills

  • Ability to inspire trust and confidence in clients creating credibility

  • Ability to exert influence over others to achieve objectives


Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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