Brokerage Specialist

Brokerage Specialist

United Parcel Service Singapore Pte Ltd
Hong Kong
2-5 years
Not Specified

Job Description


Job Description :
Job Summary:
The Onboard assist team manages customer onboarding for Brokerage products and services and will be the one point of contact for customers who start trading with UPS Brokerage. They will have a strong command of the company's customer service policies, and be well-versed and trained in Brokerage product knowledge that can be critical for offering a quick and accurate resolution to customer enquiries and onboarding processes. The Onboard assist team will manage the internal communication with teams actioning the declaration activities and provide timely closeout of internal and external enquiries.
Responsibilities:

  • Onboarding of key accounts as per onboarding protocol guidelines

  • Welcome packs for first-time customers

  • Following standard onboarding protocol guidelines

  • Dedicated contact for customers during the onboarding time frame

  • Proactive and timely monitoring, resolution, feedback of customer shipments

Requirements:

  • University graduate in Shipping / Logistics or related disciplines

  • Minimum 2 years relevant working experience

  • Proficient in PC application, such as Outlook, Word, Excel and PowerPoint

  • Good command of written and spoken English and Cantonese

  • Ability to keep a positive attitude in a fast-paced environment

  • Initiative and willing to learn

  • Immediately available will be an advantage

Job Details

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