BO Partner

BO Partner

Pfizer Asia Pacific Pte Ltd
Shanghai China
7-10 years
Not Specified

Job Description

Job Description :
The China Business Operations Partner (BOP) strategically partners with senior business leaders/clients (ELT-1 to ELT-4) such as Global Business Function Heads, Regional Presidents, Market BU Heads, Brand Managers, Sales Team Leads and — in collaboration with the Biopharma Operations Group — will ensure future orientated solutions are provided in a proactive mannerto better serve HCPs and patients.
The China BOP acts as the single point of accountability of the Biopharma Operations Group towards the business/clients and is accountable for those client relationships. A strong command of the business is essential to advise on and broker Biopharma Operations services and draw on pan-BU and pan-Geography solutions to help anticipate and solve business challenges in China. The China BOP orchestrates service delivery to meet business needs and service demands while acting as a channel for client feedback, ensuring future orientated Biopharma Operations solutions are developed/provided/executed. The China BOP understands commercial strategy in order to orchestrate current services but also to anticipate needs of the business as insights to potential future Biopharma Operations services.
Key Attributes:
Responsible for managing key business/client accounts related to the China market and coordinating activities across other China BOPs
Orchestrates operations activities across the business units to meet needs of the Pfizer customers in China
Acts as a channel for client feedback for delivery teams and as a key influencer of development of future Biopharma Ops BOPs solutions
Partners with senior business leaders and clients to ensure future oriented solutions are provided in a proactive manner to better serve the business
  • Partners with Chinese Business/Clients and helps ensure future orientated solutions are provided:
    • Serves as a point of accountability and acts as a trusted advisor to the business clients in Regional Leadership Team including Regional Presidents, Country Manager, Commercial Leads, New Product excellence teams, New Global Agile Team, Category/Brand lead category portfolio lead/ Manager and sales. While the China BOP is a single point of accountability, the BOP is not the only point of contact between Biopharma Operations and Commercial Teams at the Regional and Local level; requiring close partnership/collaboration with the other colleagues in Biopharma Operations
    • Builds and maintains strong, long-lasting relationships with business clients in country Leadership Teams, New product Excellence team, Business Units and Global Bold Initiative Leads
    • Educates commercial stakeholders on the value Biopharma Operations Group is delivering to the business/clients
    • Proactively translates understanding of trends in healthcare and pharmaceuticals, competitor strategies, healthcare dynamics, business needs and demands into opportunities for Biopharma Operations to — collaboratively across all Service Areas — execute value-adding changes regarding Biopharma Operations services
    • Understands the full Biopharma Operations service catalog and addresses client needs as well as helps shape the client’s thinking to ensure Biopharma Operations Services are creating optimal business impact
    • Understands how organizational and market changes financially impact the basic financial principles (cost, structure, buy-up, OpEx) to support the business and make decisions
    • Highlights areas of potential opportunity for new Biopharma Operations services that will support commercial’s evolving business needs
    • Supports the development and execution of the business and operational plan for Biopharma Operations
    • Ensures business demand is managed and fulfilled with excellence/risk management/efficiency
    • Nurtures, leverages and influences a broad and diversified stakeholder network at senior levels internally and externally to drive key decisions across multiple stakeholder groups including GBS, Digital, Legal, Regulatory, Human Resources, Compliance, Procurement, Agile Team and Finance and ensure a smooth daily operation
    • Enables and leads matrix communications and management between the business/clients and Biopharma Operations, with the ability to lead and manage without direct authority and limited information
    • Understands and anticipates business needs and demands and manages business demand for Biopharma Operations services within assigned BUs/Geography to meet client needs
    • Orchestrates service delivery with clients, Biopharma Operations internal stakeholders and/or suppliers/vendors in line with business needs, e.g. to effectively support product launches in collaboration with project managers
    • Ensures implemented services met client expectations and needs by collaborating with Biopharma Operations Service Delivery and Quality Management
    • Serves as the point of contact for information or problem resolution for major (service delivery related) incidents to help resolve them quickly and establish corrective actions to prevent future reoccurrences
    • Identifies pan-BU/pan-geography or BU opportunities to improve service delivery processes and the Biopharma Operations service delivery model
    • Monitors client satisfaction and deducts measures to increase client satisfaction from gained metrics and insights
    • Advises on how Biopharma Operations can continuously evolve its service delivery model consistent with how the assigned BUs change and to maximize the value delivered to the BUs
    • As is needed, serves to influence business development agreements or service level agreements to ensure excellence in Biopharma Operations service delivery and operations
    • Is an active member of the BOP community in efforts to help improve Business Operations Partner services and evolve the partner mindset and strategy
  • BA Required; MBA or equivalent Master’s-level education preferred
  • 7+ years in the commercial business, preferably in China
  • Cross-BU and/or diversity of job experiences
  • Proven track record of delivering business performance
  • Drive for optimization/excellence
  • Delivery of exceptional customer services and experiences
  • Track record for building strong cultures
  • Strong ability to drive collaboration and foster highly productive, functional relationships
  • Demonstrated agility and ability to drive program completion in expedited timelines

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Mkt & Sales/Commercial Bus#LI-PFE

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Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.

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