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AsstMgr-Food & Beverage I

Sheraton Hotels and Resorts
3-6 years
Not Specified

Job Description


Job Description
Posting Date Sep 30, 2021 Job Number 21110414 Job Category Food and Beverage & Culinary Location Sheraton Jinzhou Hotel, No.68 Keji Road, Jinzhou, Liaoning, China VIEW ON MAP Brand Sheraton Hotels & Resorts Schedule Full-Time Relocation N Position Type Management Located Remotely N When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton. JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience . High school diploma or GED 3 years experience in the food and beverage, culinary, or related professional area. OR . 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations . Creates and nurtures a property environment that emphas motivation, empowerment, teamwork, continuous improvement and a passion for providing service. . Provides excellent customer service to all employees. . Responds quickly and proactively to employee's concerns. . Uses coaching skills throughout the property. . Demonstrates self confidence, energy and enthusiasm. . Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service . Provides excellent customer service. . Responds quickly and proactively to guest's concerns. . Understands the brand's service culture. . Sets service expectations for all guests internally and externally. . Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. . Follows up to ensure complaints have been addressed to the guest's satisfaction. . Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned . Complies with all corporate accounting procedures. . Assists GM as needed with annual Quality audit. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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