AsstMgr-Food & Beverage I

AsstMgr-Food & Beverage I

Aloft Hotels
3-6 years
Not Specified

Job Description

Posting Date Nov 17, 2021
Job Number 21135056
Job Category Food and Beverage & Culinary
Location Aloft Dalian, 18-1 LuXun Road, Dalian, Liaoning, China
Brand Aloft Hotels
Schedule Full-Time
Relocation N
Position Type Management
Located Remotely N
At Aloft Hotels we're wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they're not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We're looking for innovative self-expressers who aren't afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
Education and Experience
. High school diploma or GED 3 years experience in the food and beverage, culinary, or related professional area.
. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 1 year experience in the food and beverage, culinary, or related professional area.
Assisting in Food and Beverage Operations
. Creates and nurtures a property environment that emphas motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
. Provides excellent customer service to all employees.
. Responds quickly and proactively to employee's concerns.
. Uses coaching skills throughout the property.
. Demonstrates self confidence, energy and enthusiasm.
. Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
. Provides excellent customer service.
. Responds quickly and proactively to guest's concerns.
. Understands the brand's service culture.
. Sets service expectations for all guests internally and externally.
. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
. Follows up to ensure complaints have been addressed to the guest's satisfaction.
. Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
. Complies with all corporate accounting procedures.
. Assists GM as needed with annual Quality audit. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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