Associate Field Service Engineer

Associate Field Service Engineer

Respironics Inc
Shandong China
3-6 years
Not Specified

Job Description


Job Title
Associate Field Service EngineerJob Description
In this role, you have the opportunity to
Deliver qualified service to customers on Ultrasound product line and ensure customer satisfaction in Shandong.
To ensure long-term customer satisfaction and loyalty, and provide strong support to service sales team for business improvement.
You are responsible for
  • Ensure timely and high quality external customer services in all service categories including Corrective Maintenance, Preventive Maintenance, Installation and FCO etc.;
  • Own customer satisfaction & service quality KPIs for assigned account;
  • Cooperate and provide support to ultrasound commercial sales team and service sales in responsible area;
  • Plan and deliver assigned service to customers with high quality, update service working order and return parts and update 1 Mobile in time as required by company or team;
  • Finish other tasks assigned by team & company.

You are a part of
  • Service and Solution Delivery team and you will report to service delivery manager. You will work closely with Technical support and Sales team.
  • You will be surrounded by energetic professionals and evolving in a friendly and dynamic atmosphere.

To succeed in this role, you should have the following skills and experience
  • College, Bachelor‘s degree in electrical engineering or related field;
  • >3 years work experience on customer service in Healthcare industry;
  • Strong technical knowledge on Healthcare products;
  • Strong communication skill and Open mind to share with others;
  • Clear and logic thinking;
  • Good service sense;
  • Good execution skill;
  • Basic English skill in reading, writing and speaking;
  • Willing to take responsibility ;
  • Strong at Self-motivation and self-management;

In return, we offer you
A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by .
To find out more about what it's like working for Philips at a personal level, visit the on our career website, where you can read stories from our . Once there,you can also learn about our , or find answers to some of the .Contact
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Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did. Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally. Working at Philips is more than a job. It's an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.

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