Associate Director, Data Science

Associate Director, Data Science

AIA Group
Hong Kong
Not Specified
Not Specified

Job Description

Bring your career aspirations to life with AIA!A key member on our Customer Analytics team who will strongly influence business decisions by helping to develop and institutionalize a data-driven approach to value management. The incumbent will work closely with the business units across Asia and other functions in the Group office including Customer Strategy; Propositions, Marketing, Digital, Operations, Partners and Agency. His/hers primary role will be the development of data analytics and machine learning solutions to help the businesses on key initiatives to improve customer retention, increase acquisition, x-sell, improve business/operations performance, and provide better customer and agent experience through enhanced engagement.
  • Develop predictive models to optimize business results for different areas of the organization;
  • Use data analytics to help in-country marketing, customer and sales departments to improve sales effectiveness in different touch points;
  • Lead a team of Data Scientists with large experience in AI and Machine Learning solutions
  • Identify actionable insights, suggest recommendations, and influence the direction of the business of cross functional groups;
  • Create compelling business presentations to explain to the business units the main insights of the developed analytics solutions;
  • Analyze data from corporate solutions, bank partners and vitality business for profiling customers and Identify business opportunities;
  • Develop propensity models for identify customers more likely to purchase insurance products for the bank assurance business;
  • Develop Analytics / ML solutions to help agent recruitment, training and retention
  • Automate operations process by using AI solutions to increase STP to reduce costs and improve customer experience
  • Explore alternative sources of information, such as social media, blogs, mobile to understand customer behavior and find market opportunities;
  • Manage in country strategic initiatives related to model development, and work closely to Business Units to guarantee the correct and timely implementation;
  • Create proper presentation and documentations of all analytical solutions developed;
  • Provide training to analytics resources in the countries on model development, and share best practices and innovative solutions

Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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About AIA Group

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.Our Promise to help people live Healthier, Longer, Better Lives.

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