Assistant Vice President, Sales Surveillance, Consumer Banking

Assistant Vice President, Sales Surveillance, Consumer Banking

7-10 years
Not Specified

Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

  • To assist the team lead to ensure all relevant staff&rsquos compliance to internal and external requirements, particularly those applicable to the course of selling
  • To conduct sanity checking on investment and insurance sales process by conducting regular review, including but not limited to audio and documentation check, to ensure frontline&rsquos compliance to all applicable guideline and process checklist, and to follow up on rectification action if necessary
  • To arrange mystery shopper visits for regulated products as stipulated in internal and external requirements
  • To assist the team lead to plan and enhance monitoring on pre-sales process by timely conducting audio review on mystery shopper visits on a regular basis and follow up coaching if necessary
  • To conduct reinforcement training to front line staff on irregularities detected in order to enhance sales quality
  • To arrange and implement new surveillance coverage to cope with the changing regulatory environment and potential emerging risk
  • To implement surveillance framework to cope with the digital development of the Bank
  • To prepare management reporting on sales surveillance and mystery shopper visits result and share in management meetings
  • To assist the team lead in relation to audit / compliance review on regulated products and assist Audit / Compliance on the review where needed
  • To liaise with relevant teams to channel proper selling procedures to frontline sales

  • University Degree holder, preferably in Economics, Finance or related discipline
  • Minimum 7 years experience in the finance field or banking industry
  • Minimum 2 years experience in sales surveillance and quality control work, with sound knowledge in regulations and guidelines for regulated products
  • Proven frontline experience in selling Investments or Insurance products is an advantage
  • Well-developed interpersonal and communication skills
  • Strong presentation skills and fluency in both English and Cantonese

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

About DBS

DBS, a leading financial services group headquartered in Singapore, operates across 18 markets. We are an Asia-centric commercial bank focused on harnessing the region’s long-term potential as the centre of economic gravity shifts eastwards to Asia.
A frontrunner in digital transformation, we seek to deliver a new kind of banking that is so simple, seamless and invisible, that customers have more time to spend on the people or things they care about.
At DBS, we are also a strong advocate of building a sustainable future. Working with partners, we empower people to live larger than themselves. We create avenues that encourage our customers to live socially-conscious; establish platforms to help social entrepreneurs bring their ideas to life; and provide the next generation with opportunities to develop innovative solutions that address sustainability issues.

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